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12.3 Precautions for repair
12.3.1 Users need to contact our after-sales department to confirm whether it is in
the scope of warranty, whether it is fault and the fault cause.
12.3.2 Users need to provide proof of purchase (invoice or receipt) , warranty card
consistent with the original barcode. Fill out the repair request form (download from
official website) and then send to our maintaining department together with the device.
12.3.3 Due to the special properties of the product screen, for non- screen
maintenance equipments, please ensure that the screen is intact and reinforce the
packing before send it to us. Please avoid damage in transportation. We do not receive a
damaged screen products for free maintenance.
12.3.4 Please only send the device and the materials required above to us. Do not
send the headphones, adapters and other accessories. If lost, our company is not liable
for damages;
12.3.5 Please backup data before send it to repair. We are not liable for the data loss
due to maintenance.
This provision only applies to mainland China. It is protected by the Chinese
consumer protection law; If the same model is purchased in other regions, it cannot enjoy
the above terms. Please consult related consumer protection law and dealers of the
country where you purchase the device.
ONYX International Inc. reserves the right of final interpretation of this
warranty.
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