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ooma HUB - User Manual

ooma HUB
61 pages
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User Guide

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Summary

Getting Started with Ooma

Using Ooma with a Landline

Explains using the system with a landline for reliability and 911 services.

Landline Provisioning Process

Details provisioning for premium services and its implications on existing features.

Basic Calling Features

Verifying Ooma Service Status

How to confirm the ooma system is online and operational via the ooma Tab and dialtone.

Placing Phone Calls

Step-by-step guide on how to make a phone call using the ooma system.

Answering Incoming Calls

Instructions on how to answer calls when the phone is ringing.

Ending Phone Calls

Simple instruction on how to disconnect a call by hanging up the phone.

Emergency 911 Call Procedures

How to make emergency 911 calls and important safety information.

Handling Service Disruptions

Explains how internet or power outages affect ooma service and call capabilities.

Utilizing Other Calling Features

Details features like Caller-ID blocking, call return, and directory assistance.

The Instant Second Line Feature

Making Calls on the Second Line

How to initiate a call on the second line while the first line is in use.

Answering Calls on the Second Line

How to handle a second incoming call with call waiting functionality.

Switching Between Lines

Instructions for switching between active calls on different lines.

Joining an Existing Call

How to join a call that is already in progress on another line.

Placing Calls on Hold

Procedure for placing an active call on hold to manage multiple calls.

Creating Conference Calls

How to set up and manage three-way conference calls using the feature.

Using Second Line with Cordless Phones

Guidance on utilizing the Instant Second Line with cordless phone systems.

Broadband Answering Machine Functions

Answering Machine Initial Setup

Step-by-step guide for configuring the voicemail and answering machine.

Retrieving Voicemail Messages

How to check, play, save, and delete voicemail messages.

Customizing Voicemail Settings

Options for changing PIN, personal greeting, and caller greeting types.

Do Not Disturb Mode

How to enable Do Not Disturb to send all incoming calls directly to voicemail.

Accessing the Ooma Lounge

Ooma Lounge Capabilities

Capabilities of the ooma Lounge for managing messages, services, and support.

Quick Reference Guide

Ooma Hub and Scout Device Overview

Visual guide to the ooma Hub and ooma Scout devices and their buttons.

Key Buttons and Ooma Tab Indicators

Explains the function of various buttons and the ooma Tab lights.

Ooma System Installation

Pre-Installation Steps

Steps to take before starting the installation process, including activation.

Ooma Hub Package Contents and Ports

Lists items included in the ooma Hub package and details its ports.

Ooma Scout Package Contents and Ports

Lists items included in the ooma Scout package and details its ports.

Installing the Ooma Hub

Connecting Hub to Network

Instructions for connecting the ooma Hub to your internet network via modem/router.

Modem and Router Installation

How to install the ooma Hub with standard modem and router setups.

Integrated Router Installation

How to install the ooma Hub when using an integrated modem/router.

Connecting Hub to Phone System

How to connect the ooma Hub to your home phone line jack.

Finishing Hub Installation

Final steps to connect power and complete the ooma Hub configuration.

Installing the Ooma Scout

Connecting a Phone to the Scout

Step-by-step guide to connect a phone to an ooma Scout device.

Connecting Other Phones and Devices

How to connect cordless phones, fax machines, and other devices to ooma.

Troubleshooting Common Issues

Installation and Connection Problems

Addresses issues like no phone line, blinking red lights, and network connectivity.

Dial Tone and Call Quality Issues

Resolves problems with missing dial tone, poor call quality, and busy signals.

Contacting Ooma Support

Provides contact information and resources for resolving issues.

Appendix A: Identifying Your Equipment

Identifying Internet Connections and Modems

Guides on identifying internet connection types (DSL, cable, fiber) and modems.

Identifying Routers and Phone Systems

How to identify routers, splitters, and phone wall plates for setup.

Appendix B: Limited Warranty

Warranty Coverage, Exclusions, and Service

Outlines what the warranty covers, excludes, and how to obtain service.

Legal and Liability Limitations

Details state law application and limitations of liability for the product.

Appendix C: Regulatory Information

FCC Compliance Information

Explains FCC rules, product compliance, and the REN value.

Safety and Handling Precautions

Important safety warnings, handling instructions, and disclaimers.

Appendix D: Technical Specifications

Device Dimensions, Weight, and Contents

Details size, weight, package contents for ooma Hub and Scout.

Input;Output Ports, Power, and Interface

Lists ports, power requirements, and user interface elements.

System Requirements and Compliance

Covers minimum requirements, environmental conditions, and regulatory compliance.

Summary

Getting Started with Ooma

Using Ooma with a Landline

Explains using the system with a landline for reliability and 911 services.

Landline Provisioning Process

Details provisioning for premium services and its implications on existing features.

Basic Calling Features

Verifying Ooma Service Status

How to confirm the ooma system is online and operational via the ooma Tab and dialtone.

Placing Phone Calls

Step-by-step guide on how to make a phone call using the ooma system.

Answering Incoming Calls

Instructions on how to answer calls when the phone is ringing.

Ending Phone Calls

Simple instruction on how to disconnect a call by hanging up the phone.

Emergency 911 Call Procedures

How to make emergency 911 calls and important safety information.

Handling Service Disruptions

Explains how internet or power outages affect ooma service and call capabilities.

Utilizing Other Calling Features

Details features like Caller-ID blocking, call return, and directory assistance.

The Instant Second Line Feature

Making Calls on the Second Line

How to initiate a call on the second line while the first line is in use.

Answering Calls on the Second Line

How to handle a second incoming call with call waiting functionality.

Switching Between Lines

Instructions for switching between active calls on different lines.

Joining an Existing Call

How to join a call that is already in progress on another line.

Placing Calls on Hold

Procedure for placing an active call on hold to manage multiple calls.

Creating Conference Calls

How to set up and manage three-way conference calls using the feature.

Using Second Line with Cordless Phones

Guidance on utilizing the Instant Second Line with cordless phone systems.

Broadband Answering Machine Functions

Answering Machine Initial Setup

Step-by-step guide for configuring the voicemail and answering machine.

Retrieving Voicemail Messages

How to check, play, save, and delete voicemail messages.

Customizing Voicemail Settings

Options for changing PIN, personal greeting, and caller greeting types.

Do Not Disturb Mode

How to enable Do Not Disturb to send all incoming calls directly to voicemail.

Accessing the Ooma Lounge

Ooma Lounge Capabilities

Capabilities of the ooma Lounge for managing messages, services, and support.

Quick Reference Guide

Ooma Hub and Scout Device Overview

Visual guide to the ooma Hub and ooma Scout devices and their buttons.

Key Buttons and Ooma Tab Indicators

Explains the function of various buttons and the ooma Tab lights.

Ooma System Installation

Pre-Installation Steps

Steps to take before starting the installation process, including activation.

Ooma Hub Package Contents and Ports

Lists items included in the ooma Hub package and details its ports.

Ooma Scout Package Contents and Ports

Lists items included in the ooma Scout package and details its ports.

Installing the Ooma Hub

Connecting Hub to Network

Instructions for connecting the ooma Hub to your internet network via modem/router.

Modem and Router Installation

How to install the ooma Hub with standard modem and router setups.

Integrated Router Installation

How to install the ooma Hub when using an integrated modem/router.

Connecting Hub to Phone System

How to connect the ooma Hub to your home phone line jack.

Finishing Hub Installation

Final steps to connect power and complete the ooma Hub configuration.

Installing the Ooma Scout

Connecting a Phone to the Scout

Step-by-step guide to connect a phone to an ooma Scout device.

Connecting Other Phones and Devices

How to connect cordless phones, fax machines, and other devices to ooma.

Troubleshooting Common Issues

Installation and Connection Problems

Addresses issues like no phone line, blinking red lights, and network connectivity.

Dial Tone and Call Quality Issues

Resolves problems with missing dial tone, poor call quality, and busy signals.

Contacting Ooma Support

Provides contact information and resources for resolving issues.

Appendix A: Identifying Your Equipment

Identifying Internet Connections and Modems

Guides on identifying internet connection types (DSL, cable, fiber) and modems.

Identifying Routers and Phone Systems

How to identify routers, splitters, and phone wall plates for setup.

Appendix B: Limited Warranty

Warranty Coverage, Exclusions, and Service

Outlines what the warranty covers, excludes, and how to obtain service.

Legal and Liability Limitations

Details state law application and limitations of liability for the product.

Appendix C: Regulatory Information

FCC Compliance Information

Explains FCC rules, product compliance, and the REN value.

Safety and Handling Precautions

Important safety warnings, handling instructions, and disclaimers.

Appendix D: Technical Specifications

Device Dimensions, Weight, and Contents

Details size, weight, package contents for ooma Hub and Scout.

Input;Output Ports, Power, and Interface

Lists ports, power requirements, and user interface elements.

System Requirements and Compliance

Covers minimum requirements, environmental conditions, and regulatory compliance.

ooma HUB Specifications

General IconGeneral
Brandooma
ModelHUB
CategoryIP Phone
LanguageEnglish

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