Setup Troubleshooting
Most of the time, setting up your Ooma Telo Base Station or Phone Genie is a quick and painless
process. Every so often, though, something comes up that’s a little bit outside of the norm.
Before you panic, take a moment to see if your situation is addressed here!
Reference: If you still find yourself having trouble after browsing through this Setup
Troubleshooting FAQ, please contact our Customer Care Team for further assistance.
1. What do I do if my computer is currently plugged directly into my modem?
1. a. Connect Ooma Telo Base Station or Phone Genie to your modem:
2. b. Connect Ooma Telo Base Station or Phone Genie to your computer:
2. What do I do if I want to put my Ooma Telo Base Station or Phone Genie somewhere
that’s not near my modem or router?
1. If your home is not wired with Ethernet connections in each room
3. I don’t hear a dialtone when I pick up the phone
4. The Ooma light on my Telo Base Station or Phone Genie is blinking red
5. The Ooma symbol and/or buttons on top of my Ooma Telo Base Station or Phone Genie
do not light up
6. The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
7. The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit
blue
8. The Play and Fast forward keys are lit blue
9. Incoming calls do not cause your phone to ring
10. My voice quality is poor
What do I do if my computer is currently plugged directly
into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to
access the Internet through the device. You’ll be able to set up your system by following the
instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your
“router”, substitute the word “computer”. So, your version of these instructions will be to:
a. Connect Ooma Telo Base Station or Phone Genie to your modem:
Using the Ethernet cable provided, connect the TO INTERNET port of Ooma Telo Base Station
or Phone Genie to the Ethernet port on your modem.
b. Connect Ooma Telo Base Station or Phone Genie to your computer:
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