Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
20 | TroubleshooTiNg
Troubleshooting (cont.)
• Check for the presence of any large neon signs, drink coolers,
or ice freezers in the vicinity of the Wireless Modem. Such
machines may produce interference which can affect the cellular
signal. If such machines are present, reposition the ATM and
Wireless Modem away from these sources of interference.
Set ATM Communication Type: TCP/IP
Below is a list of the most common ATM Error Codes associated
with Communication between the ATM and its Host. While this
communication is handled solely by the Wireless Modem, these
errors are most often the result of incorrect programming at the
ATM. After verifying ATM programming and clearing any errors,
if you are still experiencing problems completing transactions, please
contact OptConnect at (877) 678-3343 for further assistance.
Common ATM Error Codes
Nautilus Hyosung, Hantle (Tranax), Genmega Codes
D170X Modem Connection Error Verify all programming. Check Ethernet
cable for kinks or damage.
D25XX TCP/IP Communication Lost Verify all programming, especially Host TCP/
IP settings. Check Ethernet cable for kinks
or damage.
Triton Codes
192 Communication Error Verify all programming. Verify Ethernet
cable is connected properly and is not dam-
aged or kinked.
236 TCP/IP Communication Lost Verify all programming, especially Host TCP/
IP settings. Check Ethernet cable for kinks
or damage.
237 TCP/IP Device Failed This occurs when outgoing communication
is successful, but return communication
from the Host fails. Verify all programming.
Check for presence of large neon signs,
drink coolers, or ice freezers which may be
causing interference in the cellular signal.
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