• Check if the channel is currently on air. Contact the broadcaster to ensure that
the channel is running.
3. Poor picture/sound quality
• Make sure there is no mobile phone or microwave oven near the product.
• [Satellite] Check that your dish alignment is correct.
• [Satellite] Change the satellite dish for a larger one as this will increase the
signal levels received.
• [Satellite] Replace the LNB with a lower noise factor in cases where the noise
factor is too high.
• [Satellite] Replace the LNB with a new one in case it is damaged or out of
order.
• [Satellite] Check the signal levels and adjust your antenna if the level is too low.
The signal level may be affected by weather conditions.
• [Terrestrial] Adjust the antenna direction to get a better picture.
• [Terrestrial] Set the antenna power in menu to On, if you use the active
antenna to improve the reception.(where applicable)
4. No or poor sound
• Check that your AV/HDMI cable is connected correctly.
• Check the volume levels of your TV set and the product.
• Check if the product or TV is on mute.
• Check audio type or soundtrack option. (where applicable)
5. Remote control does not operate.
• To control the product, the top end of the remote control should point directly
towards the receiving part of the product.
• Remove and reinsert the batteries in the remote control.
• Replace the batteries in the remote control for a new set.
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