Need help?Do you have a question about the Optus NBN and is the answer not in the manual?
Ensure you have all necessary items like the NBN WiFi modem, welcome letter, and cables before starting the installation process.
Confirm your NBN connection is active and understand phone number transfer procedures before proceeding with the self-install.
Learn how to safely remove the cover from your NBN Connection Box to access the necessary ports.
Match cable colors and connect the Ethernet cable between your NBN Connection Box and the Optus WiFi Modem.
Plug the power adapter into your modem and a power outlet, then switch both devices on.
Understand the modem's synchronization sequence, which may take up to 15 minutes, indicated by flashing lights.
Unplug your existing home phone from the wall and connect it to the back of your Optus WiFi Modem.
If using a cordless phone, plug the base unit into a power point and turn it on.
Check for a dial tone on your phone handset to confirm the connection is working correctly.
Connect your computer to the modem using the yellow Ethernet cable for optimal connection speed.
Connect your device wirelessly by finding the WiFi network name (SSID) and entering the password.
Open a web browser and navigate to 192.168.0.1 to access your modem's settings and confirm connection.
Once connected, visit your favorite websites and enjoy your new NBN broadband service.
Responsibly dispose of your old modem and computer equipment through national recycling programs.
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