Without limiting any provisions limiting liability under this agreement, the limited warranty set
forth herein will not apply, and the owner will reimburse OrCam for any costs and expenses
incurred in the event that:
(i) the product has been used other than in accordance with the product documentation and
terms of use or other written operating instructions provided by OrCam
(ii) the product has been subject to tampering, misuse, negligence, or accident
(iii) the product or parts identification labels have been removed or the product has been
otherwise altered
(iv) the product has been opened, modified, repaired, serviced, maintained, or altered by
someone other than an authorized OrCam representative
(v) the product has been combined with software, hardware, or other equipment not supplied by
OrCam or not approved in writing by an authorized OrCam representative
(vi) the product has been intentionally damaged or exposed to water, heat, or high voltage
(vii) the product has been used by a person who has not completed training by an authorized
OrCam Trainer
TM
Any parts replaced pursuant to this warranty will be under warranty for the remaining time of the
original warranty period or for ninety (90) days from the date of repair, whichever is longer.
To register your device for warranty, please visit the warranty registration website:
https://discover.orcam.com/warranty.
If you believe that your product needs warranty support, contact support@orcam.com. You will
be responsible for shipping costs. However, if it is determined that the warranty request is valid,
OrCam will pay the total cost of shipping the repaired or replaced product.
ORCAM DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED,
INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT
OF THIRD-PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. ORCAM DOES NOT WARRANT THAT THE PRODUCT WILL BE ERROR-FREE
OR “BUG”-FREE, WILL OPERATE WITHOUT INTERRUPTION, THAT ANY IMAGES OR
SOUNDS PRODUCED BY THE PRODUCT WILL BE ACCURATE OR THAT THE OPERATION
OF THE PRODUCT WILL BE SECURE AND HEREBY DISCLAIMS ANY AND ALL LIABILITY
ON ACCOUNT THEREOF. THIS SECTION SHALL BE ENFORCEABLE TO THE FULLEST
EXTENT ALLOWED BY APPLICABLE LAW.
Refund Policy.
You can return your undamaged device for a refund within the period required by local law or as
agreed between you and OrCam at the time of purchase. Training fees are non-refundable.
Please contact your local representative or OrCam Support to initiate a return process.
When you return the OrCam device, please follow OrCam Support instructions carefully. The
device must be in the same condition that you received it and undamaged in any way. Your
refund and how it is issued may differ based on how the device was purchased, its condition,
and how long you’ve had the device.
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