27
Troubleshooting
Chainsaw Model CS1200-091
Troubleshooting
Use this table to see possible solutions for problems with the chainsaw. If these suggestions do not
solve the problem, see “Warranty and Service”.
SYMPTOM POSSIBLE CAUSE RECOMMENDED ACTIONS
Motor stops
while cutting
Chain pinched in cut
Undercut limb to relieve pressure on limb. See
“Cutting”.
Cord is damaged or
severed
If extension cord is damaged, do not use and replace
it. If chainsaw cord is damaged, do not use and
contact an approved service location.
Motor does
not run or runs
intermittently
Saw is not plugged in Plug in the saw.
Cord is damaged or
severed
If extension cord is damaged, do not use and replace
it. If chainsaw cord is damaged, do not use and
contact an approved service location.
GFCI outlet is tripped
Unplug extension cord, reset GFCI and plug the
extension cord back in.
Bad electrical outlet Plug extension cord into a different outlet.
Trigger lock-out not
pressed
Press the trigger lock-out before squeezing the
trigger switch. See “General Operation”.
Debris in side cover
Unplug the chainsaw, then remove side cover and
clean out debris.
Motor runs, but
saw chain does
not rotate
Chain not engaging drive
sprocket
Reinstall the chain, making sure the drive links on
the chain are fully seated on the drive sprocket. See
“Replacing a Worn Saw Chain”.
Guide bar nose sprocket
is not turning
Replace the guide bar. See “Replacing a Worn Guide
Bar”.
Chainsaw does
not cut properly
Insufficient chain tension Tension the chain. See “Tensioning the Saw Chain”.
Dull chain See "Sharpening the Saw Chain".
Chain installed
backwards
Install the chain with the teeth facing the correct
direction. See “Replacing a Worn Saw Chain”.
Worn chain
Replace the chain. See “Replacing a Worn Saw
Chain”.
Dry or excessively
stretched chain
Check the oil level. Refill oil reservoir if necessary.
See “Filling the Bar and Chain Oil Reservoir”.
Chain not in bar groove
Reseat chain onto groove. See “Replacing a Worn
Saw Chain”.
Chain loosening
or coming off of
guide bar
Side cover not
installed correctly
Properly install side cover ensuring the tab at rear
of side cover is tucked into saw body.
Bar and chain
excessively hot
and/or smoking
Chain is under-lubricated
Check the oil level. Refill oil reservoir if necessary.
See “Filling the Bar and Chain Oil Reservoir”.