English-13
PROBLEMS, CAUSES AND SOLUTIONS
PROBLEM CAUSES SOLUTIONS
Coffee does not
come out.
• No water in reservoir.
• Coffee grind is too ne.
• Too much coffee in the lter.
• Appliance was not turned on
or plugged in.
• Coffee has been tamped/
compressed too much.
• Add water.
• Grind medium ground coffee.
• Fill lter with less coffee.
• Plug unit into electrical outlet
and turn it on.
• Rell lter basket with coffee
DO NOT TAMP too much.
Coffee comes out
around the edge of
the porta-lter.
• Porta-lter not rotated to full
lock position.
• Coffee grounds around the
lter basket rim.
• Too much coffee in the lter.
• Rotate lter holder to full
lock position.
• Wipe off rim.
• Fill with less coffee.
Milk is not foamy
after frothing or it is
not coming out of
the frothing tube.
• Ran out of steam.
• Milk is not cold enough.
• Frothing tube is blocked.
• Ensure there is enough water
in the water reservoir.
• Chill milk and frothing pitcher
prior to making cappuccino
or latte.
• Follow the instructions to
clean the milk reservoir &
frothing tube.
Coffee comes out
too quickly.
• Ground coffee is too coarse.
• Not enough coffee in lter.
• Use a ner grind.
• Use more coffee.
Coffee is too weak. • Using small lter for double
shot of espresso.
• Ground coffee is too coarse.
• Use large lter for double shot
of espresso.
• Use a ner grind.
The three control
panel lights
are ashing
alternatively.
• Water tank is out of water. • Add water to reservoir.
CONSUMER AFFAIRS
Holmes Products (Europe) Ltd.
1 Francis Grove
London SW19 4DT
England
Fax: +44 (0)20 8947 8272
Email: enquiriesEurope@jardencs.com
UK - Free phone Customer Service Helpline – 0800 052 3615