TROUBLESHOOTING GUIDE
PROBLEM Possible cause What to do
Coffee grinds
are coarse when
on a fine Grind
Setting
Grind Setting not correct. Adjust the Grind Settings by turning the Bean
Hopper. See Tips for Grinding, & Extraction.
Top Burr not seated correctly. Coffee beans
or grinds are caught around & under the
Top Burr.
Top burr needs removing and the areas cleaning,
before reinstalling.
Grinder Calibration needs resetting. See Grinder Recalibration.
Grind Setting
cannot be
adjusted
The Bean Hopper is not seated correctly.
Remove the Bean Hopper & reinstall.
Coffee beans or grinds are caught around the
Top Burr or Grinder Collar.
Remove the Bean Hopper & Top Burr. Use the
Cleaning Brush or Vacuum Cleaner as necessary
to clear loose coffee beans or grinds.
Bean Hopper
cannot be locked
into position
Grinder Collar not aligned to the Top Cover. Ensure markings on Top Cover and Grinder are
lined up.
Coffee beans or grinds are caught in the Top
Burr or Grinder Collar.
Remove the Bean Hopper & Top Burr. Use the
Cleaning Brush or Vacuum Cleaner as necessary
to clear loose coffee beans or grinds.
The Top Burr is not seated correctly. Make sure the Top Burr is correctly aligned and
that the handle is folded down.
Top Burr does
not sit in the
Grinder Collar
correctly
Coffee beans or grinds are caught around &
under the Top Burr.
Remove the Top Burr and replace the Bean
Hopper. Hold the Bean Hopper down with your
hand, do not turn. Insert the Portafilter into the
Grinding Cradle and push down to activate the
Grinder. The coffee grinds will fall out the Grind
Outlet.
The Top Burr is not seated correctly. Make sure the Top Burr is correctly aligned and
that the handle is folded down.
Grinder burrs
have small spots
and marks
These are part of the hardening process (for
extra-long life). These marks do not affect the
performance of the Grinder or the taste of the
espresso.
No action needed.
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