PROBLEM Possible cause What to do
Espresso
Machine turns
itself off
Your Espresso machine will go into Standby
mode after 20 minutes to conserve power.
Flick on/off power switch downwards to reactivate
your machine.
Grinder will not
operate after a
large amount of
grinding, and
grind icon is
flashing
Your grinder has overheated.
Wait for 6 minutes, once the auto-cool down
cycle has finished your machine will be ready
to use again.
Machine beeps
and Grinder Icon
flashes when
trying to use the
grinder
Rapid icon flashing, and 3 beeps - grinder
has overheated.
Wait for 6 minutes, once the auto-cool down
cycle has finished your machine will be ready
to use again.
Slower icon flashing and beeping for 3
seconds- bean hopper is not correctly
installed.
Correctly install the Bean Hopper.
Not possible to
pour espresso
and dispense
hot water at the
same time
Initially the dual thermoblock heater
functionality allows simultaneous dispense
of either espresso or hot water, at the same
time as steam.
Finish brewing your espresso before adding
hot water.
Not all lights
illuminate when
the unit is
switched on
When switched on initially the unit will
enter a warm-up mode, during this time the
power-on light will pulse.
Wait until the unit is warmed up, the power light
will stop pulsing, and the display will illuminate.
Dispensed
quantity of grinds
is too much or
too little
The factory grinder settings do not match
your personal preferences.
The grinder can be stopped at any time during the
grinding process by tapping once downwards on
the portafilter handle if over dispensing.
If the grind dispense amount is too small, the
quantity of grinds in the portafilter can be topped
up by pushing down on the portafilter handle to
manually activate the grinder. Release the handle
when grind amount is correct.
The grinder dispense volume can be customised
to your requirements, see 'Fine tuning your
espresso' section.
A double grind shot was selected instead of
a single.
Ensure that '1' is displayed on the Grind Setting
Position (1C).
TROUBLESHOOTING GUIDE
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