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About Getting started Daily use Options Tinnitus Warnings More info
Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid
Dead battery Contact your hearing care professional
Incompatable receiver Contact your hearing care professional
Clogged earpieces (dome, Grip Tip, or mold)
Clean mold
Replace wax filter, dome, or Grip Tip
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or reduced
sound
Clogged sound outlet
Clean mold or replace wax filter, dome, or Grip Tip
Moisture Gently wipe the hearing aid and let it dry
Squealing noise
Hearing aid earpiece incorrectly inserted
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays eight beeps, four times consecutively,
your hearing aid may need a microphone service check.
First, try to clean the microphone with the cleaning tool.
If the beep persists, contact your service center.
Pairing issue with
smartphone
Bluetooth connection failed
1) Unpair your hearing aid. 2) On your phone, turn Bluetooth OFF and ON again. 3) Turn the
hearing aid OFF and then turn it back ON. 4) Pair your hearing aid again (for guidance, visit: www.
oticon.com/support)
Only one hearing aid is paired
Connectivity issues with
Mac
Audio problems
1) Open the Control Center on Mac. 2) Under Sound, click the AirPlay button OFF. 3) Turn your
hearing aids OFF, then ON again. 4) In the Control Center under Sound, click the AirPlay button ON
Troubleshooting
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