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oticon Xceed 1 - User Manual

oticon Xceed 1
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Instructions for use
BTE SP
BTE UP
Oticon Xceed
Oticon Xceed Play

Questions and Answers

  • S
    Shannon MorrisonAug 10, 2025
    Why is my Oticon Hearing Aid not working and has no sound?
    • J
      John DeckerAug 10, 2025
      If your Oticon Hearing Aid has no sound, it could be due to several reasons. The battery might be dead, so try replacing it. Alternatively, the mold could be clogged, requiring cleaning. Also, check if the microphones are muted and unmute them if necessary.
  • C
    Christopher MooreAug 16, 2025
    What does beeping and orange flashes mean on my Oticon Hearing Aid?
    • K
      Kim WilliamsAug 16, 2025
      If your Oticon Hearing Aid plays 8 beeps, 4 times consecutively, and/or repeatedly flashes orange 4 times with small pauses, your hearing aid needs a microphone service check.
  • J
    James BradyAug 22, 2025
    What to do if my oticon Xceed 1 Hearing Aid has intermittent sound?
    • A
      Aaron KelleyAug 22, 2025
      If you're experiencing intermittent or reduced sound with your Oticon Hearing Aid, consider these possibilities: The sound outlet may be clogged, so try cleaning the mold. Moisture might be affecting the device; wipe the battery with a dry cloth. Also, a dead battery could be the cause, so replace it to see if that resolves the issue.
  • C
    curtismichelleAug 27, 2025
    How to fix pairing issues with my Oticon Hearing Aid on an Apple device?
    • K
      Kelly QuinnAug 28, 2025
      If you're having pairing issues with your Oticon Hearing Aid and an Apple device, it might be due to a failed Bluetooth connection or only one hearing aid being paired. To resolve a Bluetooth connection failure: 1. Unpair your hearing aid via Settings?General?Accessibility?Hearing Devices?Devices ?Forget this device. 2. Turn Bluetooth off and on again. 3. Open and close the battery drawer on the hearing aid. 4. Re-pair the hearing aid.
  • V
    vgrossSep 2, 2025
    Why does my oticon Xceed 1 Hearing Aid make a squealing noise?
    • S
      swiseSep 3, 2025
      A squealing noise from your Oticon Hearing Aid can occur due to a few reasons. The mold might be inserted incorrectly; try re-inserting it. Earwax accumulation in the ear canal could also be the cause, in which case you should have your ear canal examined by your doctor. If your ear has grown, contact your hearing care professional.

Summary

MultiTool for handling batteries and cleaning

Turn the hearing aid ON and OFF

When to replace the battery

How to replace the battery

Caring for the hearing aid

Clean the microphone openings

Use the MultiTool brush to clean debris from microphone openings carefully.

Change program

Change volume

Mute

Use the hearing aid with iPhone and iPad

Pair with iPhone

Tamper-resistant battery drawer

Tinnitus SoundSupport (optional)

Intended use of Tinnitus SoundSupport

Tool to generate sounds for temporary relief of tinnitus symptoms as part of management.

Guidelines for tinnitus sound generator users

Sound and volume adjustment

Tinnitus SoundSupport programs

Select programs for Tinnitus SoundSupport activation; sound generator can be activated in up to four programs.

Mute

Mute function mutes environmental sounds, not Tinnitus SoundSupport sound.

Volume adjustments with Tinnitus SoundSupport

Adjust volume for tinnitus relief sound using push button, either per ear or simultaneously.

Limitation on use time

Daily use

Volume levels can cause permanent hearing damage with prolonged use; follow professional advice.

Important information for hearing care professionals about Tinnitus SoundSupport

Maximum wearing time

Wearing time decreases as levels increase above 80 dB(A) SPL; fitting software warns of exceeding levels.

Tinnitus SoundSupport warnings

Maximum wearing time

Follow daily maximum wearing time advised by your hearing care professional to avoid worsening tinnitus or hearing loss.

General warnings

Choking hazards & risk of swallowing batteries and other small parts

Keep hearing aids, parts, and batteries away from children and pets to prevent ingestion injuries.

Troubleshooting

No sound

Possible causes include dead battery, clogged mold, or muted microphones.

Pairing issue with Apple device

Troubleshooting steps for Bluetooth connection failure or single device pairing.

Water and dust resistant (IP68)

Mobile phone

Your individual hearing aid settings

Sound and LED indicators

Warnings

oticon Xceed 1 Specifications

General IconGeneral
Battery TypeSize 13
Water ResistanceIP68
BluetoothYes
RechargeableNo
Directional MicrophonesYes
Tinnitus Sound GeneratorYes
TypeBehind-the-ear (BTE)
Technology LevelPremium
Feedback ManagementOpenSound Optimizer
Wireless ConnectivityBluetooth
Feedback CancellationYes

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