Ovention Matchbox M1718

Other manuals for Ovention Matchbox M1718

Troubleshooting And Diagnostics Information16 pages

Questions and Answers

I
iscottAug 12, 2025
How to troubleshoot a blank touchscreen on my Ovention oven?
- D
  Donald OrtizAug 12, 2025
  If your Ovention oven's touchscreen is blank and the oven isn't operating, first ensure the unit is plugged in and that the main Disconnect switch is in the ON position (I) for model m1718. Also, make sure the Standby switch is in the “On” position. If the issue persists, check that the unit is connected to the correct power supply, referring to the SPECIFICATIONS section for electrical details. If needed, contact a qualified electrician to install the proper voltage receptacle.
S
snowrobinAug 15, 2025
What to do if the CHECK FANS light is on in my Ovention Matchbox M1718 Oven?
- A
  April JohnsonAug 15, 2025
  If the CHECK FANS indicator light is on in your Ovention oven, it could be due to several reasons: * If the ambient air temperature is over 95°F (35°C) (light will illuminate in ambient temperatures over 120°F (49°C)), verify the light shuts off once the temperature drops below 120°F (49°C) consistently. * Check and clean the air filters if they are dirty, following the “monthly Cleaning” procedure in the MAINTENANCE section. * If the Temperature High Limit switch has tripped, press the Temperature High Limit Reset Button located on the rear, left side of the oven chamber near the main Disconnect switch.
I
isabelthompsonAug 19, 2025
Why is my Ovention Matchbox M1718 Oven not cooking food properly?
- J
  Jennifer RodriguezAug 19, 2025
  If your Ovention oven is not cooking food properly, verify the setpoint temperature and menu item selection are correct. If they are incorrect, change to the proper settings, referencing the OPERATION section.
D
Daniel ColonAug 23, 2025
How to fix irregular slider movement in my Ovention oven?
- G
  Gina ScottAug 23, 2025
  If you're experiencing irregular slider movement in your Ovention oven, check all screws on the slider system and tighten them if necessary.
J
Jonathan LopezAug 27, 2025
What to do if my Ovention Matchbox M1718 Oven touchscreen is blank?
- Z
  ztuckerAug 27, 2025
  If your Ovention Oven's touchscreen is blank, first ensure the unit is plugged in and the main Disconnect switch is in the ON (I) position (only for model m1718). Then, check that the Standby switch is moved up to the “On” position. Also, verify that the unit is connected to the correct power supply, referring to the SPECIFICATIONS section for electrical details. If the power supply is incorrect, contact a qualified electrician to install the proper voltage and receptacle.
D
Daniel MunozAug 30, 2025
Why is the CHECK FANS light on in my Ovention Oven?
- L
  Lauren HuntAug 30, 2025
  The CHECK FANS light on your Ovention Oven may be on because the ambient air temperature is over 95°F (35°C). The light should turn off once the ambient temperature drops below this consistently. If it does not, check the air filters and clean them if they are dirty, referring to the “monthly Cleaning” procedure in the MAINTENANCE section. Also, the Temperature High Limit switch may have tripped; press the Temperature High Limit Reset Button on the back of the oven chamber near the bottom. If the switch continues to trip, contact authorized Service agent.
B
Benjamin RamirezSep 3, 2025
How to fix improper cooking of food in my Ovention Matchbox M1718?
- A
  Anthony JohnsonSep 4, 2025
  If food is not cooking properly in your Ovention Oven, first verify the setpoint temperature and menu item selection are correct. Change to the proper settings if needed, referring to the OPERATION section. If the issue persists, contact authorized Service agent.
C
Christine AndersonSep 7, 2025
What to do if the slider movement is irregular in my Ovention Oven?
- S
  Stephanie JohnsonSep 7, 2025
  If you're experiencing irregular slider movement in your Ovention Oven, check all screws on the slider system and tighten them if necessary. If the problem continues, contact authorized Service agent.

Summary

Important Owner Information

Register Your Unit

Instructions for registering the Ovention Matchbox Oven online for warranty coverage.

Introduction to the Matchbox Oven

Important Safety Information

Electric Shock Hazard

Precautions to prevent electric shock, including proper grounding and handling.

Fire Hazard

Safety guidelines to prevent fires, including placement and material considerations.

Burn Hazard

Information on hot surfaces and handling hot items to prevent burns.

Explosion Hazard

Warnings regarding flammable vapors, liquids, and sealed containers.

Ovention Matchbox Oven Model Description

All Models Overview

General overview of Ovention Matchbox Oven features and design for all models.

Oven Specifications

Plug Configurations

Details on the electrical plug types (NEMA 6-30P, NEMA 6-50P) used by the oven.

Electrical Rating Chart

Table outlining voltage, watts, amps, phase, hertz, and plug configuration for oven models.

Oven Dimensions and Measurements

Cook Surface Dimensions

Specifications for the usable cooking surface dimensions for M1313 and M1718 models.

Oven Installation Guide

General Installation Procedures

Steps for unpacking, inspecting, and positioning the oven for installation.

Installing Accessories

Instructions for installing the crumb trays and cooking racks into the oven.

Connecting Power Supply

Procedure for plugging the oven into a properly grounded electrical receptacle.

Oven Operation

General Operation

Introduction to operating the Ovention Matchbox Oven and its capabilities.

Oven Startup Procedure

Step-by-step guide to power on and prepare the oven for cooking.

Menu Item Information

Details on the oven's capability to store and organize custom menu items.

Cooking Operations

Single Item Cooking

Procedure for cooking a single food item, including placing and starting the cook sequence.

Queued Item Cooking

Method for cooking multiple items continuously using the oven's queue function.

Oven Shutdown Procedure

Steps to safely turn off the oven and allow cooling fans to operate.

Setpoint Temperature Management

Changing Setpoint Temperature

Procedure to modify the oven's setpoint temperature for cooking.

Creating and Editing Setpoint Temperatures

Guide to add or modify available setpoint temperatures for oven startup.

Oven Maintenance

General Maintenance Precautions

Important safety and general guidelines before performing maintenance tasks.

Daily Cleaning

Routine cleaning procedures to maintain oven performance and finish.

Cleaning Procedures

Weekly Cleaning

Tasks for weekly maintenance, focusing on the slider assembly and jet plates.

Monthly Cleaning

Procedures for monthly maintenance, including cleaning air filters and oven chamber.

Troubleshooting Guide

Troubleshooting: Oven Not Operating

Steps to diagnose and resolve issues when the oven touchscreen is blank.

Troubleshooting: Irregular Slider Movement

Solutions for problems with the slider assembly not moving correctly.

Troubleshooting: Improper Cooking

Diagnosing issues related to incorrect cooking temperatures or menu item selections.

Troubleshooting: Fan Indicator Light

Identifying causes for the CHECK FANS indicator light and ambient temperature issues.

Troubleshooting: Oven Not Heating

Steps to take when the oven is not reaching the desired cooking temperature.

Options and Accessories

Approved Products

List of recommended cleaning products, such as Chemco Dirt Buster III Oven Cleaner.

Limited Warranty Information

Product Warranty Terms

Details on the exclusive warranties provided for defects in materials and workmanship.

Limitation of Remedies and Damages

Information on Ovention's liability and the buyer's exclusive remedies and limitations.

Ovention Authorized Parts Distributors

The Ovention Matchbox™ Oven is a commercial cooking appliance designed for speed, flexibility, and efficiency in both kitchen and front-of-house installations. It utilizes an innovative air handling system that not only accelerates the cooking process but also "scrubs" and recirculates air through the oven, often eliminating the need for a traditional hood system.

Function Description:

The Matchbox Oven is equipped with dedicated upper and lower heating elements and air blowers. These blowers direct heated air through upper and lower jet plates inside the oven chamber, above and below the food. A key feature is its innovative food transport system, a slider assembly with two separate cooking surfaces that moves back and forth into the oven chamber. This design allows for non-stop operation, as one cooking surface is always in the oven while the other awaits the next food item. Operators interact with the oven via icon-driven touchscreens, which allow for the use, editing, and development of over 1000 custom menu items. Menu items can be organized into Categories (up to 128 categories, each containing up to 128 specific menu items) or used as specific menu items only. Each menu item can be programmed with up to three cooking stages, each with varying heat profiles, upper and lower air velocity settings, and timing. The oven supports both single-item cooking and queued (continuous) cooking. A USB port is integrated for uploading pre-programmed menu items, installing software updates, and service diagnostics.

Important Technical Specifications:

The Ovention Matchbox™ Oven comes in two models: M1313 and M1718.

Model M1313:
- Overall Dimensions (W x D x H): 49-7/8" (1266 mm) x 28-3/4" (730 mm) x 20-1/4" (514 mm)
- Footprint Dimensions (W x D): 15-7/16" (391 mm) x 20-7/16" (518 mm)
- Body Width (H): 16-1/16" (408 mm)
- Cook Surface Dimensions (W x D x H): 13" W x 13" D x 3-1/8" H (330 x 330 x 79 mm)
- Electrical Rating: 208/240 VAC, 5408/6960 Watts, 26/29 Amps, 1 Phase, 60 Hertz.
- Plug Configuration: NEMA 6-30P
- Unit Weight: 166 lbs. (75 kg)
- Pan Size Compatibility: Standard 1/4-size sheet pan (9"W x 13"D [229 x 330 mm])
Model M1718:
- Overall Dimensions (W x D x H): 61-3/4" (1567 mm) x 34-1/2" (876 mm) x 20-1/4" (514 mm)
- Footprint Dimensions (W x D): 19-5/16" (490 mm) x 26" (659 mm)
- Body Width (H): 20" (508 mm)
- Cook Surface Dimensions (W x D x H): 17" W x 18" D x 3-1/8" H (431 x 457 x 79 mm)
- Electrical Rating: 208/240 VAC, 9152/11760 Watts, 44/49 Amps, 1 Phase, 60 Hertz.
- Plug Configuration: NEMA 6-50P
- Unit Weight: 229 lbs. (102 kg)
- Pan Size Compatibility: Standard 1/2-size sheet pan (13"W x 18"D [330 x 457 mm]) Both models are designed to automatically adjust to either 208 VAC or 240 VAC input voltage. A minimum clearance of 1" (25 mm) along the sides and rear is required for proper ventilation. The unit is not weatherproof and must be located indoors where ambient air temperature is a minimum of 70°F (21°C).

Usage Features:

Touchscreen Controls: Two touchscreens, one for each cooking surface, provide an intuitive interface for operation and programming.
Standby Switch: Used to turn the oven on/off.
Main Disconnect Switch (M1718 only): A primary power switch.
Menu Item Programming: Users can create, edit, and store up to 1024 custom menu items, organized into categories. Each item can have up to three cooking stages with customizable heat profiles, air velocity settings, and timing.
Setpoint Temperature Control: The oven can store up to three setpoint temperatures, which can be selected and changed via the touchscreen. The oven takes 10-15 minutes to reach setpoint temperature, followed by a temperature stabilizing period.
Continuous Cooking: The dual cooking surfaces allow for continuous operation, where one item cooks while the next is prepared on the other surface.
Safety Features: Includes warnings for electrical shock, burn, and explosion hazards. The unit is designed for commercial cooking, not industrial or laboratory use. It is not intended for use by children or persons with reduced physical, sensory, or mental capabilities.
USB Port: Allows for easy uploading of pre-programmed menu items and software updates.

Maintenance Features:

Daily Cleaning:
- Turn off the Standby switch and allow the unit to cool (cooling fans operate until the oven chamber temperature drops below 140°F/60°C).
- Disconnect from power supply (unplug M1313, turn OFF Main Disconnect M1718).
- Remove and discard food product.
- Remove and clean cooking racks with a damp non-abrasive cloth or nylon scouring pad.
- Remove spillages with a damp paper towel or non-abrasive cloth.
- Remove and clean crumb trays.
- Wipe down all exterior surfaces with a damp non-abrasive cloth, then dry with a non-abrasive dry cloth.
- Polish exterior surfaces with a stainless steel cleaner.
Weekly Cleaning:
- Follow daily cleaning steps 1-2.
- Manually move the slider assembly to access all sides of the end caps and center divider.
- Spray Chemco Dirt Buster III Oven Cleaner onto all sides of the two end caps and center divider on the slider assembly.
- Clean with a non-abrasive nylon scouring pad, applying pressure to wipe away grease residue.
- Wipe clean with a damp, non-abrasive cloth and allow to air dry.
Monthly Cleaning:
- Follow daily cleaning steps 1-2.
- Remove and clean the two air filters on the back of the oven by sliding them out, spraying with water and/or soaking in soap and water, rinsing, and allowing to air dry before reinstalling.
- Remove and clean the upper and lower jet plates inside the oven chamber. Unlatch and open the oven door, remove plates by pulling handles straight out. Spray Chemco Dirt Buster III Oven Cleaner, allow to sit, then clean with a non-abrasive nylon scouring pad. Wipe clean with a damp, non-abrasive cloth and allow to air dry.
- Clean visible areas of the oven chamber using the same procedure as for jet plates.
- Reinstall jet plates, close oven door, and secure latches.
- Perform the "Weekly Cleaning" procedure.
Important Cleaning Notes:
- Use non-abrasive cleaners and cloths only.
- Do not submerge or saturate with water, steam clean, or use excessive water.
- Do not clean when energized or hot.
- Do not use metal scouring pads, steel pads, wire brushes, or scrapers.
- Wear protective rubber gloves and eyewear.
- Improper cleaning or use of unapproved chemicals can damage the catalyst and void the warranty.
Troubleshooting: The manual provides a guide for common issues like the oven not operating, irregular slider movement, improper cooking, CHECK FANS indicator light on, and oven not heating, along with probable causes and corrective actions. Service should only be performed by qualified personnel using Genuine Ovention Replacement Parts to avoid electric shock, burns, and to maintain warranty validity.