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05SUPPORT RESOURCES

3.1 TROUBLESHOOTING

Begin troubleshooting by verifying that the included cable is properly plugged into the host device

and the Envoy Pro FX. If the drive is still not working properly, try connecting the cable to a different

Thunderbolt 3 (or later) port, or a different USB-C port on the host device. You can also try using a

different host-port-compatible USB-C cable if one is available. If problems persist, please contact our

support team for assistance (see Section 3.3 below).

3.3 ABOUT DATA BACKUP

To ensure that your les are protected and to prevent data loss, we strongly suggest that you keep two

copies of your data: one copy on your OWC Envoy Pro FX and a second copy on your internal drive

or another storage medium, such as an optical backup, or on a second external storage unit. Any data

loss or corruption while using the Envoy Pro FX is the sole responsibility of the user, and under no

circumstances may OWC, its parent, partners, aliates, ocers, employees, or agents be held liable for

loss of the use of data including compensation of any kind or recovery of the data.

3.3 CONTACTING TECHNICAL SUPPORT

SUPPORT RESOURCES

Phone: M–F, 8am–6pm CT

1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)

Chat: M–F, 8am–6pm, Sat 9am–5pm CT

www.owc.com/support

Email: Answered within 48 hours

www.owc.com/support

Questions and Answers:

Need help?

Do you have a question about the OWC ENVOY PRO FX and is the answer not in the manual?

OWC ENVOY PRO FX Specifications

General

Storage drive size	M.2 \
Installed storage drive type	SSD
Total installed storage capacity	240 GB
Number of storage drives supported	1
Supported storage drive interfaces	M.2
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur
Windows operating systems supported	Windows 10 x64
Operating altitude	-304.8 - 3048 m
Storage temperature (T-T)	-20 - 60 °C
Maximum operating altitude	3048 m
Operating temperature (T-T)	5 - 35 °C
Maximum non-operating altitude	12192 m
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	8 - 90 %
Wi-Fi	-
USB version	3.2 Gen 1 (3.1 Gen 1)
USB connectivity	Yes
Data transfer rate	10 Gbit/s
USB connector type	USB Type-C
Thunderbolt version	3
USB connector gender	Male
Cables included	Thunderbolt, USB Type-C to USB Type-A
Material	Aluminum
Product type	SSD enclosure
Certification	BSMI, CE, FCC, RCM, VCCI
Product color	Black
LED indicators	Activity, Power
Chipset	Realtek RTL9210
Linux operating systems supported	Ubuntu 20.04 LTS
Mobile operating systems supported	iPadOS
Read speed	2800 MB/s
Write speed	- MB/s
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
Sustainability certificates	REACH