06SUPPORT RESOURCES
3.1 TROUBLESHOOTING
- Ensure the OWC Envoy Pro mini fully seated if not being recognized by the host. Carefully remove
and reinstall the drive if it doesn’t mount. Using a different host port may resolve mounting issues.
- If “OWC SETUP” does not appear on your desktop, please format using traditional methods
by visiting owcdigital.com/format
- OWC support is here to help you. Please have your serial number ready which can be located
on the underside of the USB Type-A connector and would be visible while being pivoted or printed
on the original packaging.
3.2 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.475 (Int’l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
www.owc.com/support
Email: Answered within 48 hours
www.owc.com/support
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