OWC ENVOY PRO SX User Manual

05SUPPORT RESOURCES
3.1 TROUBLESHOOTING
Begin troubleshooting by verifying that the Thunderbolt cable is properly plugged into the computer
and the Envoy Pro SX. If the device is still not working properly, try connecting the cable to a different
Thunderbolt port, and also using a different cable if necessary. If problems persist, or if you have other
questions please contact our Support Team (see Section 3.3 below).
3.3 ABOUT DATA BACKUP
To ensure that your les are protected and to prevent data loss, we strongly suggest that you keep two
copies of your data: one copy on your OWC Envoy Pro SX and a second copy on your internal drive
or another storage medium, such as an optical backup, or on a second external storage unit. Any data
loss or corruption while using the Envoy Pro SX is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, afliates, ofcers, employees, or agents be held liable for
loss of the use of data including compensation of any kind or recovery of the data.
3.3 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
www.owc.com/support
Email: Answered within 48 hours
www.owc.com/support

OWC ENVOY PRO SX Specifications

General

NVMe	Yes
Read speed	2847 MB/s
SSD capacity	480 GB
SSD form factor	M.2
Wi-Fi	No
USB version	-
USB connector	USB Type-C
Data transfer rate	40 Gbit/s
Thunderbolt version	3
Certification	BSMI CE FCC RCM VCCI
Product color	Black
Housing material	Aluminum
Storage temperature (T-T)	-20 - 60 °C
Maximum operating altitude	3048 m
Operating temperature (T-T)	5 - 35 °C
Maximum non-operating altitude	12192 m
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	8 - 90 %

Weight and Dimensions

Depth	114 mm
Width	70 mm
Height	16 mm
Weight	231 g