OWC EXPRESS 4M2 User Manual

OWC Express 4M2
Support Resources
6
3.1 Troubleshooting
If your computer does not recognize the drive when it is connected, make sure the
Thunderbolt 3 cable is attached securely. You can also try plugging the cable into a dierent
Thunderbolt 3 port on your computer and/or trying a dierent Thunderbolt 3 cable.
If you are still having trouble it is possible one or more installed drives were not seated
properly. Please use the steps shown in Section 2.1 to check the drives and make sure
they are seated properly. If you continue to have trouble please see Secton 3.3 below for
assistance in contacting Technical Support.
3.2 About Data Backup
To ensure your les are protected and to prevent data loss, we strongly suggest that you
keep two copies of your data: one copy on your OWC Express 4M2 and a second copy
on either your internal drive or another storage medium, such as an optical backup, or on
another external storage unit. Any data loss or corruption while using the Express 4M2 is the
sole responsibility of the user, and under no circumstances may OWC, its parent, partners,
aliates, ocers, employees, or agents be held liable for loss of the use of data including
compensation of any kind or recovery of the data.
3.3 Support Resources
Phone: M–F, 8am–5pm Central Time
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int’l)
Chat: M–F, 8am–8pm Central Time
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
SUPPORT RESOURCES

OWC EXPRESS 4M2 Specifications

General

Material	Aluminum
Fan diameter	60 mm
Product type	SSD enclosure
Certification	CE, FCC
On/off switch	Yes
Product color	Black
LED indicators	Activity, Power
Number of fans	1 fan(s)
Storage drive size	M.2 \
Maximum storage capacity	16 TB
Number of storage drives supported	4
Supported storage drive interfaces	PCI Express 3.0
USB version	Thunderbolt 3
USB connector type	USB Type-C
USB ports quantity	3
Chipset	Alpine Ridge DSL6540
Data transfer rate	40 Gbit/s
Power source type	AC, DC
AC adapter frequency	50-60 Hz
AC adapter input current	2 A
AC adapter input voltage	100-240 V
AC adapter output current	6 A
AC adapter output voltage	12 V
Mac operating systems supported	Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 11.0 Big Sur
Windows operating systems supported	Windows 10, Windows 10 x64
Operating altitude	-304.8 - 12192 m
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Cables included	AC, Thunderbolt

Weight and Dimensions

Depth	11.3 mm
Width	13.6 mm
Height	6 mm
Weight	800 g