To Next Page

To Previous Page

Support Resources

OWC Mercury Helios 3S

SUPPORT RESOURCES

Phone: M–F, 8am–5pm Central Time

1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)

Email: Answered within 48 hours

www.owcdigital.com/support

Chat: M–F, 8am–8pm Central Time

www.owcdigital.com/support

3.1 Troubleshooting

Many problems can be traced back to an improperly seated PCIe card or card compatibility issues (such as

those which are not supported by the operating systems required by the Mercury Helios 3S, or cards which

have drivers that are not Thunderbolt-aware).

First disconnect the power and any connected data or display cables, then open the Mercury Helios 3S and

check the seating of the PCIe card. Make sure it sits ush in the PCIe slot. If the card is seated properly, the issue

may be related to the Thunderbolt 3 cable. Try using the Mercury Helios 3S with a dierent Thunderbolt 3 cable.

If you’re still having trouble, please contact technical support.

3.2 Contacting Technical Support

Questions and Answers:

Need help?

Do you have a question about the OWC MERCURY HELIOS 3S and is the answer not in the manual?

OWC MERCURY HELIOS 3S Specifications

General