2.4 Cable Replacement
If you expereience problems with the OWC Thunderbolt 3 10G Ethernet Adapter, and they
cannot be resolved with the information in this guide, please contact our Technical Support
team. They may determine that the Thunderbolt 3 cable needs to be replaced. In that case,
once you have the recommended replacement cable (not all Thunderbolt 3 cables will t
inside the case), please use the steps shown below to replace the original cable.
Note: you do not need to return the original cable to OWC unless the Technical Support
team requests that you do so.
1. Remove the two screws on the back of the
device (shown at right).
2. Note that the cover has a cut-out on one side;
separate the cover from the cable, then set the
cover aside.
3. Carefully unplug the Thunderbolt 3 cable then
connect the approved replacement cable in the
same location. Note: this device only accepts
Thunderbolt 3 cables with plugs that are 7/8 inch
(~ 2.2 cm) long. Other Thunderbolt 3 cable plug
types will not t.
4. Reseat the cover on the back of the device so
that the cable is sitting within the cut-out, then
re-ax the two screws you removed in Step 1.
This completes the cable replacement process.
Usage Notes
3
OWC Thunderbolt 3 10G Ethernet Adapter
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