Sensor will not connect to
the Base Station
Sensor is out of range of the Base Station.
Move the Base Station to a different location.
Other devices are interfering with the Sensor.
Move other electronics near the Sensor or the
Base Station or move the Base Station to a
different location.
The Base Station will not
register with your Owlet
Dream App account
The Base Station and your mobile device are
not on the same Wi-Fi network.
Verify that your mobile device is connected to the
same Wi-Fi network as the Base Station.
The Base Station is disconnected from the
Wi-Fi.
Check the green Wi-Fi light on the bottom of the
Base Station. It should be on. If not, then try
reconnecting the Base Station to the Wi-Fi
network.
The Base Station is
disconnected from the
internet
The Base Station is out of range of your Wi-Fi
router.
Move the Base Station and the Wi-Fi router closer
together. (NOTE: neither Wi-Fi range extenders
nor second routers will help.)
Your home Wi-Fi is not working.
App reset and asking to set
up the system again
Base Station was registered to a different user
account.
The Base Station can only be registered to one
account at a time. Use one account for all
Caregivers.
A different account was used during login.
Log out of the Dream App and login with the
correct account.
If you are unable to resolve the issue or to report unexpected operations or events, contact Owlet Customer Support. Refer to
Section 18 of this manual for contact information.
To Next Page
