17.4.2 Firmware Updates
Owlet will periodically release updated firmware for your Dream Sock. When a new version of firmware is released by Owlet, your
Base Station and/or Sensor will automatically be updated with the new firmware.
When your firmware is updating, the status in the Owlet Dream App will indicate ‘Update in Progress’.
While a firmware update is in progress, you should NOT unplug the Base Station or remove the Sensor from the Base Station. If the
Base Station is not plugged in and the Sensor is not charging on the Base Station, then the firmware update will be stalled. If you
remove the Sensor from being charged on the Base Station while a firmware update is in progress, Dream Sock will function
correctly, but the firmware update will stop, and won’t begin again until the Sensor is placed back on the Base Station.
When the firmware update is complete, the ‘Update in Progress’ message in the Owlet Dream App will no longer be displayed. On
average, firmware updates take roughly 15-20 minutes to complete.
If you encounter any issues during a firmware update, please contact Owlet.
Owlet Customer Support may be reached at the following:
Toll Free: + 1 (844) 334-5330
Available Monday-Friday 10am-8pm EST
Email: contact@owletcare.com
Owlet will respond within 1-2 business days
Chat: owletcare.com/chat
Available Monday-Friday 10am-12am EST
Owlet Baby Care, Inc.
3300 Ashton Blvd., Suite 300
Lehi, UT 84043 USA
+1 (844) 334-5330
www.owletcare.com
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