Palm TREO PRO - Page 320

TROUBLESHOOTING
SYNCHRONIZATION
320
14
CHAPTER
your smartphone screen and the
ActiveSync icon in the taskbar on
your computer to make sure ActiveSync
desktop software is running on your
computer. On a Windows Vista
computer, look for the connection
icon at the top of your smartphone
screen.
If the correct icons are not displayed, do
the following:
Smartphone: Press Start , select
Programs, and select ActiveSync .
Press Menu (right softkey) and select
Connections. Make sure the
Synchronize all PCs using this
connection box is checked, and that
USB is selected from the list.
Windows XP computer: Click Start >
Programs > Microsoft ActiveSync.
Windows Vista computer: Click Start
> All Programs > Windows Mobile
Device Center.
4 Do one of the following:
Windows XP computer: Double-click
the ActiveSync icon in your
taskbar. From the File menu, select
Connection Settings. Make sure the
Allow USB connections box is
checked and click Connect.
Windows Vista computer: Click Start
> All Programs > Windows Mobile
Device Center. Select Connect
without setting up your device, and
then select Connection settings. Make
sure the Allow USB connections box
is checked, and click Connect.
5 On your smartphone, press Start ,
select Settings, select the
Connections tab, and then select USB
to PC . If the Enable advanced
network functionality box is checked,
uncheck it. If this box is currently
unc
hecked, then check it.
6 Perform a soft reset (see Performing a
soft reset).
7 Restart your computer and make sure
the desktop sync software is running.
8 If problems persist and you’re
synchronizing through a USB hub, try
connecting the USB cable to a different
USB port or directly to your computer’s
built-in USB port.