Panasonic CF-20 series

Troubleshooting (Advanced)
Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem, contact Panasonic Technical
Support.
For a software problem, refer to the instruction manual of the software.
Network
Cannot connect to a network.
Set the device ([Tablet LAN] / [Wireless LAN]) to [Enabled] in the [Advanced] menu of the Setup
Utility.
Cannot check the computer's MAC
address.
Follow the steps below.
1.
Right-click (Start) - [Windows Power-Shell].
2. Input "getmac /fo list /v", and press ≪ Enter≫ .
Insert a space between "fo" and "list", and between "list" and "/v".
3. Wireless LAN's MAC address:
Make a note of the 12-digit string of alphanumeric displayed on "Physical Address" line
of "Wi-Fi".
Wired LAN's MAC address:
Make a note of the 12-digit string of alphanumeric displayed on "Physical Address" line
of "Ethernet".
4. Input "exit", and press ≪ Enter≫ .
Wireless Communication (only for model with wireless LAN)
Cannot connect to a network.
Confirm the airplane mode is Off.
To turn off the airplane mode, follow the steps below.
1.
Click (Start) - (Settings) - [Network & Internet] - [Airplane mode]
*1
.
Alternatively click (Settings) - [Network & Internet] - [Airplane mode]
*1
in the tab-
let mode.
2. Click [Airplane mode]
*1
to [Off], and then;
set [Wi-Fi]
*1
to [On] (for wireless LAN).
Restart the computer.
Access point is not detected.
Shorten the distance between the computer and the access point, and try the detection again.
Confirm the following settings:
[Wireless LAN] in the [Advanced] menu of the Setup Utility
Confirm that [Wireless LAN] of [Wireless Configuration] is set to [Enabled].
Airplane mode
Confirm that Wireless LAN (Wi-Fi) is ON.
This computer uses channels 1 through 11
*2
when using IEEE802.11b/g/n. Check the channel
being used by the access point.
*1 : Screen messages are explained in [English (United States)].
(Depending on the language preference, some screen messages in these instructions are different from the actual screen messages. For example,
[Flight mode] / [WiFi] may be displayed instead of [Airplane mode] / [Wi-Fi] in some language preference.)
*2 : In the case of wireless communications, the frequency band being used can be divided into segments, so that different communications can be con-
ducted on each band segment. A "Channel" refers to the individual frequency bandwidth divisions.