Troubleshooting
guide
Before requesting service,
please
perform
the
following
steps.
Do you have the
latest
firmware
installed?
Firmware updates
may
be
released
to correct operating
irregularities that are discovered with certain movies.
(~
15)
T
Make the
following
checks and visit
our
website for more information.
For
USA:
www.panasonic.com/help
Enter the
model number.
For Canada:
http://www. panasonic.ca
T
Or
visit
our
website to find a service
center.
You
can find a service center near you
easi
ly
on
our
website.
Other support information:
"Customer
Services Directory (United
States and Puerto
Rico)"(~
41)
or
"Limited
Warranty
(Only
for
CANADA)"(~
42).
The following
do
not indicate a
problem
with this unit:
-
Regular
disc rotating sounds.
- Image
disturbance during search.
-
Image
disturbance when replacing
3D
discs.
•
Unit
doesn't
respond
to
remote
control
or
front
panel
buttons.
Press and
hold [POWER
<.911]
on the main unit for
3 seconds.
-
If still unable
to
power the unit off, disconnect the power
cord, wait 1 minute, then reconnect the power cord.
•
Cannot
eject
disc.
The unit may have a problem.
CD
While
the unit is off, press and
hold
[OK],
[B] and [Y] on
the remote
control
at
the same time
for
more than
5 seconds.
-
"00 RET"
is
displayed on the unit's
display.
®
Repeatedly
press
[..,.] (right) on the remote
control
or
[POWER
<.911]
on the unit until "06 FTO"
is
displayed
on
the unit's
display.
@
Press
(OK]
on the remote
control
or
[~
OPEN/CLOSE]
on the unit.
34
VQT3B
58
I
General
operation
To return to the factory preset.
);o-
Select "Yes"
in
"Restore Default Settings"
in
the Setup
menu.(~
33)
To return
all
settings to the factory preset.
);o-
Reset the unit as
follows:
CD
While
the unit is off, press and
hold [OK],
[B] and [Y] on
the remote
control
at
the same time for more than
5 seconds.
-
"00 RET"
is
displayed
on the unit's
display.
® Repeatedly
press
(..,.]
(right) on the remote control
or
(POWER
<.911]
on the unit
until "08 FIN
"
is
displayed on
the unit's display.
@
Press and
hold [OK]
on
the remote
control
or
[~
OPEN/
CLOSE]
on the unit for at least
3 seconds.
This unit is turned off when the input for the
TV
is switched.
);o-
This is a
normal
phenomenon when using
VIERA Link
(HDAVI Control
4
or
later).
For
details please
read the
operating instructions for the
TV.
The remote control doesn't
work
properly.
);o-
Change the batteries
in
the remote
control.
(~
4)
);o-
The remote
control
and main unit are using different
codes.
If
"
SET
D"
is
displayed
on the unit's
display
when
a button
is
pressed on the remote
control, change the
code on the remote
control.(~
33)
The TV tuner mode is not
displayed
when
the TV
is
switched on.
);o-
This phenomenon may occur, depending on the
TV
setting, when
"Quick Start"
is
set
to
"
On
".
- Depending on the
TV
, this phenomenon may be prevented
by reconnecting the
HDMI cable to a different HDMI
input
terminal
or
by changing the
HDMI
auto connection setting.
You have forgotten your ratings password.
You want to cancel
the ratings
level.
);o-
The ratings
level
returns to the factory preset.
CD
While
the unit is on, press and
hold [OK],
[B] and [Y] on
the remote
control
at
the same time
for
more than
5 seconds.
-
"00 RET"
is
displayed on the unit's
display.
®
Repeatedly press[..,.]
(right) on the remote
control
or
[POWER
<.911]
on the unit
until "03 VL"
is
displayed on
the unit's
display.
@
Press [OK]
on
the remote
control
or
[•
OPEN/CLOSE]
on the unit.
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