English
Troubleshooting
Problem Possible cause Action
The charge status lamp
( » ) does not glow when
charging starts.
►
You have just purchased the
toothbrush or have not used it
for a while.
►
The charge status lamp ( » ) may not glow
for several minutes after starting to charge it,
but it will glow if you continue to charge it. If
the charge status lamp ( » ) does not glow
after a while, consult with an authorized
service centre for repair.
►
The main unit is not attached
Check that the main unit guide has been
attached to the charging stand properly.
(See page 16.)
►
to the charging section.
►
While charging
The charge status lamp
( » ) is blinking rapidly.
(Twice every second)
►
The temperature is too low or
high while charging.
►
Charge the toothbrush within the
recommended charging temperature of 5 °C
to 35 °C. If the charge status lamp ( » ) blinks
even when charging within the recommended
temperature range, please contact an
authorized service centre for repair.
The toothbrush can only
be used for a few
minutes, even if it is
charged.
►
The main unit cannot be
inserted straight on the
charger.
►
Insert the main unit so the bottom of it
contacts the charging section of the charger,
and confirm that the charge status lamp ( » )
glows. (See page 11.)
►
The battery has reached the
end of its life (approx.
3 years).
The battery capacity
lamp (eu) turns off
without blinking.
►
►
Replace the battery. (See page 20.)
Please contact your dealer or Service Centre.
18
PB019965 - EW-DC12000000_(01GB)_02-19-21.indd 18 2021/2/19 15:30:50