EN13
Troubleshooting
Before calling a service supplier,
please check the following possible causes.
If... Possible cause How to fix
See
page
White or glittering flakes
floating in the hot water.
z
The cause of this is “scale”. It is
not flakes of fluororesin.
* Water with a large content of
minerals is more likely to cause
a scale.
e.g.
y
Mineral water
y
Lonized water
z
Clean the inner container
with citric acid.
z
If scale still remains after
cleaning with citric acid a
few times, plastic part of
the lid may be damaged.
Replace the plastic part.
EN11
EN12
Rough milky white
substances are adhered to
inner container.
Boiling sounds become
louder.
z
When “scale” adhered, boiling
sounds become louder.
Hot water has odors of
chlorine.
z
Odors of chlorine remain
depending on the amount of
chlorine in tap water.
z
Press to reduce
the chlorine.
EN7
Hot water has an
unpleasant odor.
z
When the unit is new, resin used in the manufacturing may give off
a mild odor. This will disappear with use.
z
If the unit is placed on surfaces such as a vinyl sheet, the odor
may be carried over into the water.
z
The ceramic filter has been used over a year.
EN11
Hot water comes out by
itself.
z
Water has been added above
maximum water level.
z
Lower the water level.
—
Hot water does not flow out
smoothly.
z
The mesh filter may be clogged
with “scale”.
z
When scale is accumulated in the
inner container and remaining hot
water is low, hot water does not
flow out smoothly.
z
Immediately after boiling, hot
water may not flow out smoothly.
z
Clean the inner container
with citric acid.
z
If the “scale” cannot be
removed, replace the
filter.
EN11
Hot water does not
dispense.
z
Is the unit locked automatically?
z
Press
Light on
EN7
z
Is the sign for battery charging
turned off (
) when using the
unit without plugged in?
z
Plug in to charge the
battery.
EN7
Plastic part of the lid is
damaged.
z
Plastic parts that come into contact with heat or steam, it may be
damage upon frequency of use. When it is getting roughness on
the plastic part, replace it.
—
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