■The unit requires an inspection if an error code starting with "H" is displayed.
Check the error display (The two-digit number following "H"), turn off the power immediately, disconnect the charging adapter, and contact the retailer
where you purchased the unit.
Error code Check here Workaround
Has the main unit stopped in the middle of operation or got stuck on a level difference? (P.EN10)
Are the fall prevention sensors dirty?
→Maintenance (P.EN23)
Are the fall prevention sensors dirty?
→Maintenance (P.EN23)
Has the main unit stopped in the middle of operation or got stuck on a level difference? (P.EN10)
Are you using the main unit for a prolonged period in a high-temperature environment, such as
under direct sunlight?
Are you charging the battery in a high-temperature environment, such as under direct sunlight?
(P.EN13)
Are you charging the battery in a place where the temperature is below 0 °C? (P.EN13)
Is a foreign object such as cotton waste or hair tangled in the rotating brush or side brush?
→Remove foreign objects (P.EN20, EN22)
Is a foreign object such as cotton waste tangled in the brush?
→Remove foreign objects (P.EN20)
EN25
Troubleshooting
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