Panasonic TH-48JZ1000Z

24
English
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.
≥ For details, refer to [eHELP] (Support > FAQs).
It takes several seconds to display the image after
turning the TV on
≥ When turning the TV on, the panel adjustment is
performed. It is not a malfunction.
The TV does not switch on
≥ Check the mains lead is plugged into the TV and the
mains socket.
The TV goes into Standby mode
≥ Auto power standby function is activated.
The remote control does not work or is intermittent
≥ Are the batteries installed correctly? (p. 20)
≥ Has the TV been switched on?
≥ The batteries may be running low. Replace them with
new ones.
≥ Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).*
≥ Situate the TV away from sunshine or other sources of
bright light so they do not shine on the TV’s remote
control signal receiver.*
≥ If you are trying to use voice controls, is the remote
control registered (paired) with the TV? (p. 18)
When infrared communication is used
No image is displayed
≥ Check the TV is turned on.
≥ Check the mains lead is plugged into the TV and the
mains socket.
≥ Check the correct input mode is selected.
≥ Is [Luminance Level], [Contrast], [Brightness] or
[Colour] in the Picture menu set to the minimum?
≥ Check all required cables and connections are firmly
in place.
An unusual image is displayed
≥ This TV has a built-in Self Test. Makes a diagnosis of
picture or sound problems.
[TV Self Test] ([Help] menu)
≥ Turn the TV off with Mains power On / Off switch, then
turn it on again.
≥ If the problem persists, initialise all settings.
[Shipping Condition] in [System Menu] ([Setup]
menu)
The image or sound from external equipment are
unusual when the equipment is connected via HDMI
≥ Set [HDMI Auto Setting] ([Setup] menu) to [Mode1].
(p. 15)
No sound is produced from the connected HDMI
equipment
≥ Set the audio output format of the connected HDMI
equipment to PCM.
Voice control function does not work
≥ If the remote control is not registered (paired) with the
TV, register (pair) the remote control. (p. 18)
≥ Check the network connections and settings.
Parts of the TV become hot
≥ Parts of the TV may become hot. These temperature
rises do not pose any problems in terms of
performance or quality.
When pushed with a finger, the display panel moves
slightly and makes a noise
≥ There is a little gap around the panel to prevent
damage to the panel. This is not a malfunction.
About the inquiry
≥ Please contact your local Panasonic dealer for
assistance.
If you make an inquiry from a place where this TV is
not present, we cannot answer about contents that
require visual confirmation for connection,
phenomenon, etc. of this TV itself.
TH-48_55_65JZ1000Z_Eng_TQB4GA0033.book 24 ページ ２０２１年４月２日 金曜日 午後１時１分