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Reference
Cannot output video in HDR quality even when
connected to an HDR-compatible TV.
When connected to a device or terminal
that does not support HDR, this unit applies
Dynamic Range Conversion to HDR signals
to output them. In addition, depending on the
disc, it may not be possible to output content in
2K resolution or perform playback correctly.
(
17)
Video may not be output from your TV in HDR
quality, depending on the content.
Set “HDR/Color Gamut Output” to “HDR/
BT.2020 (Auto)”. (
21)
3D video is not output.
Connect to a 3D compatible device (e.g., TV
and amplier/receiver).
When a non-3D compatible amplier/receiver
is connected between this unit and a TV, 3D
video is not output. (
11)
Conrm the settings on this unit and the TV for
3D. (
17)
3D video is not output correctly as 2D.
Select “Set before play” in the Setup menu,
and select “2D Playback” in the setup screen
displayed when playing 3D discs. (
23, “3D
BD-Video Playback”)
Discs that have recorded titles with Side by
side (2 screen structure) and that can be
enjoyed in 3D are played back in accordance
with the settings of the TV.
A black band is displayed around the edge of
the screen.
The aspect ratio of the screen is abnormal.
Adjust the aspect setting on the TV.
The screen brightness changes automatically.
The screen brightness changes automatically
to suit the scene while using the HDR10+
function.
No subtitles.
When progressive output is on, closed
captions/subtitles cannot be displayed.
The subtitles overlap closed captions recorded
on discs.
Turn o the subtitles or the closed caption
setting on the TV. (
19)
Closed captions are not displayed.
Conrm that the source content supports CC.
Conrm the “Closed Caption Display” is set
to“On”. (
19, 23)
Change the “Closed Caption Type” setting.
(
19, 23)
Conrm the “Analog CC” or “Digital CC” is
set properly (
19, 23)
Audio
Cannot hear the desired audio.
Check the connections and the “Digital Audio
Output” settings. (
11, 22)
There is no sound coming out.
Refer to “Connecting to an amplier/receiver”
(
11) to check the audio output settings
suited to the connections of your device.
Playback
Disc cannot be played.
The disc is dirty. (
5)
The disc is not nalized. (
7)
Depending on the Ultra HD Blu-ray disc, it may
not be possible to perform playback unless this
unit is connected to the Internet.
Still pictures (JPEG) do not play back
normally.
The images that were edited on the PC, such
as Progressive JPEG, etc., may not be played
back.
I can’t play back BD-Live.
Conrm that this unit is connected to the
broadband Internet. (
12)
Conrm the “BD-Live Internet Access” settings.
(
23)
Conrm a USB device is connected to the USB
port. (
9)
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