11.3.Common Troubleshooting
11.3.1.Common Problems
Problem Cause Solution
Problems with the Printer
The printer
does not
work
The cable between the computer
and the printer is not connected
properly.
Error in specifying the print port.
The printer is offline and User
Guide of Printer is checked.
The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
Driver program of printer is not
installed correctly.
Disconnect and then reconnect
the printer cable.
Check the Windows printer settings to
ensure that the print job has been
sent to the correct port. If the
computer has more than one port,
make sure that the printer is
connected to the correct port.
Make sure that the printer is in the
normal online status.
Please eliminate errors so that the
printer can recover to its normal state.
Unload and reinstall the driver
program of printer.
Problems with Paper Handling
Paper feed
failure
The print media has been
loaded incorrectly.
The print media is out of the
supported media range.
The feed roller is dirty.
Too many papers in paper tray.
Please install printing medium
correctly; please print with manual
feed tray if special printing medium is
used to print.
Please use the print media within the
specification range.
Clean the feed roller.
Take the excessive papers out from
paper tray; please print with manual
feed tray if special printing medium is
used
to print.
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