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FAQ
Q: Why are other ash units causing my Einstein™ ash unit to re?
A: The Einstein™ unit has a built-in slave tripper that is designed to sense ashes of light (both
visible and infrared) and re the unit simultaneously. Any ash that it “sees” can trigger it,
including the ash from another unit in your setup, a conventional on-camera ash (and its pre-
ash), and/or an infrared remote transmitter. Although this gives you more options for triggering
the lights in your setup, the presence of extraneous triggers must be considered when you are
not the only photographer in the area. Other photographers’ ashes (whether on professional
or even disposable cameras), and infrared remotes can inadvertently trip your ash unit. To
eliminate this possibility, you can disengage the slave eye.
The slave eye status is set on the unit’s LCD display. Use the FUNCTION button to scroll to
the Slave Eye Status Screen, then use the ADJUST arrows to turn the slave eye OFF. The slave
status can also be set using the Cyber Commander™ remote control, if present.
Note:
Unlike
rst generation Paul C. Buff™ units, connecting a sync cord or dummy plug will NOT disable the
slave. It must be manually disabled on the LCD display or via the Cyber Commander™ remote.
Q: I made a change to a setting on the back panel of my Einstein™ ash unit, then when I went to take a
photo, the settings reverted. Why didn’t they stick?
A: Are you using a Cyber Commander™ or PocketWizard® remote cotnrol? The Cyber
Commander™ unit controls the settings for any ash units in the setup that have been specied
with their associated receivers. The settings in the Cyber Commander™ unit override any
manual adjustments made on the back panel of the unit. Similarly, some models of PocketWiz-
ard® remote controls may override the settings on the back panel of the ash unit. You will need
to make your desired adjustments from the Cyber Commander™ or PocketWizard® remote.
Q: My Einstein™ ash unit will not re. I’ve tried triggering the ash and pressing the TEST button on the
control panel, but neither will re the unit. Is the ashtube dead? Is there a problem?
A: Do you hear a faint clicking sound when you press the TEST button? If so, most likely the unit
simply needs a new ashtube. Under normal use, ashtubes exhaust over time (the standard
MAXFT12MMUV ashtube has a 200,000+ ash lifespan). If it seems too soon for your ashtube
to be exhausted, it is possible that it has come unseated or been damaged in transit. Do you
see any cracks or breaks in the ashtube or ashtube legs? If you need to replace or reseat the
ashtube, rst turn the unit OFF and unplug it from its AC power source, waiting ten minutes
for the unit to cool. Wearing gloves or using a clean cloth, replace or reseat the ashtube,
pressing down over each leg to ensure that the tube is fully seated. If replacing or reseating the
ashtube does not solve the problem, contact our Customer Service team to further discuss
and diagnose the situation.
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