contact your local distributor, sales
representative, or factory customer
service representative to obtain a Return
Materials Authorization (RMA)
Number. This RMA number should be
clearly marked on the outside of all
package(s) and on the packing list(s)
accompanying the shipment. A detailed
account of the nature of the problem(s)
being experienced with the equipment
should also be included inside the
package(s) containing any returned
materials.
A Purchase Order, included with the
returned materials, will expedite the
turn-around of serviced equipment. It is
recommended to include authorization
on the Purchase Order for PCB to
proceed with any repairs, as long as they
do not exceed 50% of the replacement
cost of the returned item(s). PCB will
provide a price quotation or replacement
recommendation for any item whose
repair costs would exceed 50% of
replacement cost, or any item that is not
economically feasible to repair. For
routine calibration services, the Purchase
Order should include authorization to
proceed and return at current pricing,
which can be obtained from a factory
customer service representative.
Warranty – All equipment and repair
services provided by PCB Piezotronics,
Inc. are covered by a limited warranty
against defective material and
workmanship for a period of one year.
Contact PCB for a complete statement of
our warranty.
Expendable items, such as batteries and
mounting hardware, are not covered by
warranty. Mechanical damage to
equipment due to improper use is not
covered by warranty. Electronic circuitry
failure caused by the introduction of
unregulated or improper excitation
power, or electro static discharge, is not
covered by warranty.
Contact Information – International
customers should direct all inquiries to
their local distributor or sales office. A
complete, and up-to-date, list of
distributors and offices can be found at
www.pcb.com. Customers within the
United States may contact their local
sales representative or a factory customer
service representative. A complete, and
up-to-date, list of sales representative
can be found at www.pcb.com. Toll-free
telephone numbers for a factory
customer service representative, in the
division responsible for this product, can
be found on the title page at the front of
this manual. Our ship to address and
general contact numbers are:
PCB Piezotronics, Inc.
3425 Walden Ave.
Depew, NY 14043 USA
Toll-free: (800) 828-8840
24-hour SensorLine
SM
: (716) 684-0001
Website: www.pcb.com
E-mail: info@pcb.com
DOCUMENT NUMBER: 21354
DOCUMENT REVISION: A
ECN: 16780
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