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8. Video recording length
Currently, video recording length can be no longer than 30 secs. So, for instance,
if there’s a motion that lasts for 2 minutes 15 seconds, the app will cut it into 5 scenes.
However, in the free 4-hour history plan, video recording length is limited to 10 seconds.
9. How can I use Petcube Care on multiple Petcube devices
At the moment, Optimal Care plan covers one camera per subscription, while Premium,
both monthly and annual plans, are applied on the account level and cover an unlimited
amount of cameras on the account.
10. How to add or update your payment information for Petcube Care
If you need to add or update your payment information for Petcube Care service:
1. Log into your Petcube account at petcube.com by clicking on the Home icon
in the upper right corner;
2. Once logged in, go to ‘Billing’ tab to update your information.
11. How do I cancel Petcube Care subscription
In order to cancel your Petcube Care subscription:
1. Open Petcube app;
2. Go to camera profile on which you wish to cancel the subscription;
3. Tap the ‘Settings’ wheel in the upper right corner;
4. Select Care Settings;
5. Click on the current subscription at the top;
6. Hit Cancel subscription at the very bottom of the page.
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