of options and follow the steps on the screen.
16. How to perform a manual firmware update on your Petcube
In order to perform the manual update of your Petcube Play, follow
the directions on our Support page at https://petcube.com/support
17. Stuck on software update screen
If your Petcube is stuck on the software update screen for more than 4 hours
and doesn’t switch to white LED mode (online) it may indicate that the device
needs to be updated manually. In this case, contact our support team noting
the LED color on the Petcube, your username in the Petcube application
and the serial number of your Petcube which is located on the package sleeve.
18. How to find Petcube’s MAC address
If your router uses MAC filtering, you need to temporarily disable it to find
the MAC address of your own Petcube. This can be viewed in the list
of connected devices in your router settings. Once you have its MAC address,
you can safely add your Petcube as an exception and turn filtering back on.
You can also contact our support team to get help finding the MAC address
of your Petcube by performing a camera test.
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