20
Question Analyse Suggestions
5.The collar falls
off easily and isn’t
tight enough
6.Unable to locate
the center point
7.Accessories
missing,
accessories
damage, etc
The collar is too
loose
The receiver is worn in the
middle of the dog's neck,
with a finger width gap
between the collar and the
neck
The collar straps should be
tightened correctly in each
buckle so the collar fits the
dog’s neck then the excess
should be cut off
Please refer to page 15-16
for instructions on wearing
the collar
The excess was not
trimmed off the
collar during first use
The collar strap is
damaged and needs
to be replaced
GPS signal is not in
three levels or
above
The screen is not lit
before positioning
Damaged in
transport or packing
mistake
Only 3 levels or more
signals can be located
First light the screen,
before the center point
positioning
Contact customer service
to initiate a repair/return.
May require photos or
video
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