explaination
Possible reasons for these issues:
1. Shipping
2. Lack of cleaning
3. The buyer didn't follow the instructions
We have illustrated the assembly instructions in the user manual as well as a
tutorial video on our website.
This water fountain requires regular and thorough cleaning for at least 2 weeks.
This will help prevent pet hair or food debris from getting into the pump, which
may cause the motor to become stuck.
If the pump continues to work without adding enough water, the motor may
stop working as well.
We offer a 12-month warranty and we offer a refund or replacement when the
buyer contacts us for a warranty.
Our product box is made of cardboard for safe shipping. Stainless steel
containers may be dented due to harsh shipping.
The customer's usage status and operation steps cannot be confirmed, and we
can't figure out why the pump stopped working.
To Next Page
