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Troubleshooting
My pet does not respond
when I press a button.
Make sure the Receiver Collar has been turned on.
•
•
If your range has reduced from the first time you
used the Remote Training Collar, the battery(s)
may be low in either the Remote Transmitter or
Receiver Collar.
•
Terrain, weather, vegetation, transmission from
other radio devices and many other factors can
impact the amount of range you have with the unit.
•
Test the Receiver Collar. See “How to use the Test
Light” for details.
•
Increase the Vibration/Shock Level. Refer to “How
to find the best Vibration/Shock Level” for more
information.
•
Make sure the Receiver Collar’s Contact Points
are placed snugly against your pet’s skin. Refer to
“Collar fitting” for more information.
The Receiver Collar will
not turn on.
•
Make sure the Receiver Collar has been charged.
For the initial charge, be sure to charge it for 4
hours. Subsequent charges only take 2-3 hours.
The Receiver Collar is not
responding to the Remote
Transmitter.
•
Verify the Receiver Collar is on.
•
If the Indicator Light does not come on when any
button is pressed on the Transmitter, ensure that
the batteries are fully charged.
•
If the first two solutions did not resolve your
problem, see “How to pair the Remote Transmitter
& the Receiver Collar”.
Frequently Asked Questions
Is the Vibration/Shock safe
for my pet?
How old does my pet have to
be before using the Remote
Training Collar?
Once my pet is trained and
has been obeying my
commands, will he have to
continue to wear the
Receiver Collar?
Is the Receiver Collar
waterproof?
Will I get exactly 600 meters
of range with the Remote
Training Collar?
How long can I continuously
deliver Vibration/ Shock to
my pet?
While the Vibration/Shock is unpleasant, it is
harmless to your pet. Electronic training devices
require interaction and training from the owner to
achieve desired results.
Your pet should be able to recognize basic
obedience commands such as “Sit” or “Stay”.
Pets should be at least 6 months old before
using the Training Collar.
Probably not. You may need to reinforce training
with the Receiver Collar from time to time.
Yes.
The range of the Remote Training will vary
according to terrain,weather, vegetation, as well
as transmission from other radio devices. See
“To maximize the distance” for tips on
maximizing your range.
The maximum amount of time you can press the
Vibration/Shock Button and deliver
Vibration/Shock to your pet continuously is 10
seconds. After this, there's a time-out and
Vibration/Shock cannot be delivered for 5
seconds. After the 5 second time-out period,
Button can be pressed and Vibration/Shock can
be delivered again.
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