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Phantom Flex Manual
84
Phantom Flex Manual
This is caused by dust particles stuck on either the sensor surface or filter as-
sembly. If the black spots are somewhat out of focus & do not appear to have
a hard edge to them, then they are most likely on the filter assembly.You can
try dislodging them with a hand blower bulb or with a cleaning swab & solu-
tion.
If the black spots look in focus & have sharp edges, then they are most likely
on the sensor surface.This requires the lens mount & filter assembly to be re-
moved. It is recommended that only qualified bench technicians do this.
Try releasing & reseating the CineMag back into place. Ensure the red latch
has clicked into the lock position. If after three attempts you still see the Err
warning, clean the gold contact pads on the CineMag with a Q-tip & alcohol.
Also check for any damage on the pogo spring-loaded pins on the camera
side.
First check all the Ethernet cables & connections, and then ensure the com-
puter is seeing a connection via Ethernet. Check the IP address & subnet mask
are set correctly. Also see if in the Phantom controller software that the “con-
nect only to” box does not have any IP addresses listed.
If you have the Phantom Video Player software open & it’s set to LIVE, this will
cause the camera to switch back to LIVE mode when trying to playback.The
software must be closed for playback to work from the camera controls.
There are fixed black spots
on the image, particularly
at small apertures.
There is a MAG Err 0
or MAG Err 1 showing
on the video output.
The Phantom software is not
connecting to the camera
or CineStation.
The camera keeps switching
back to LIVE mode when trying to
playback via the camera controls
while connected to the laptop.
Maintenance
& Troubleshooting
12
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