Philips 227E4LSB/27 - Customer Care Contact Information

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7. Customer care and warranty
7. Customer care and
warranty
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philipsstrivestodeliverthehighestquality
products.Weusesomeoftheindustry'smost
advancedmanufacturingprocessesandpractice
stringentqualitycontrol.However,pixelor
subpixeldefectsontheTFTMonitorpanels
usedinflatpanelmonitorsaresometimes
unavoidable.Nomanufacturercanguarantee
thatallpanelswillbefreefrompixeldefects,
butPhilipsguaranteesthatanymonitorwithan
unacceptablenumberofdefectswillberepaired
orreplacedunderwarranty.Thisnoticeexplains
thedifferenttypesofpixeldefectsanddefines
acceptabledefectlevelsforeachtype.Inorder
toqualifyforrepairorreplacementunder
warranty,thenumberofpixeldefectsonaTFT
Monitorpanelmustexceedtheseacceptable
levels.Forexample,nomorethan0.0004%of
thesubpixelsonamonitormaybedefective.
Furthermore,Philipssetsevenhigherquality
standardsforcertaintypesorcombinations
ofpixeldefectsthataremorenoticeablethan
others.Thispolicyisvalidworldwide.
subpixel
pixel
Pixels and Sub pixels
Apixel,orpictureelement,iscomposedof
threesubpixelsintheprimarycolorsofred,
greenandblue.Manypixelstogetherforman
image.Whenallsubpixelsofapixelarelit,the
threecoloredsubpixelstogetherappearasa
singlewhitepixel.Whenallaredark,thethree
coloredsubpixelstogetherappearasasingle
blackpixel.Othercombinationsoflitanddark
subpixelsappearassinglepixelsofothercolors.
Types of Pixel Defects
Pixelandsubpixeldefectsappearonthescreen
indifferentways.Therearetwocategoriesof
pixeldefectsandseveraltypesofsubpixel
defectswithineachcategory.
Bright Dot Defects
Brightdotdefectsappearaspixelsorsubpixels
thatarealwayslitor'on'.Thatis,abrightdotis
asub-pixelthatstandsoutonthescreenwhen
themonitordisplaysadarkpattern.Thereare
thetypesofbrightdotdefects.
Onelitred,greenorbluesubpixel.
Twoadjacentlitsubpixels:
- Red+Blue=Purple
- Red+Green=Yellow
- Green+Blue=Cyan(LightBlue)
Threeadjacentlitsubpixels(onewhitepixel).