Philips 40PFL4706 - 10 Troubleshooting; Problem, Possible cause and solution

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10 Troubleshooting
P
ro
bl
em
P
oss
ibl
e cause an
d
so
l
ut
i
on
N
o power or
i
n
di
cator
li
g
h
t
.
Th
e
TV
i
s not connecte
d
to t
h
e powe
r
.
P
ress
.
POWER
at the side of the TV or on the remote control.
R
Ensure that the AC
p
ower cord is connected ti
g
htl
y
to the TV
p
owe
r
c
onnector an
d
to t
h
e
p
ower soc
k
et out
l
et
.
Remove the AC
p
ower cord from the
p
ower socket outlet, wait 60
seconds and reconnect the AC
p
ower cord
.
Connect the TV to a different power socket outlet
.
N
o
pi
cture or soun
d
i
s
d
etected from the device
usin
g
HDMI 1-4 in
p
ut
j
ack
.
HDCP authentication fail
.
Ensure that
y
our HDMI cable is certified
.
P
ress
S
OURC
E
on t
h
e remote contro
l
to sw
i
tc
h
to anot
h
er source
an
d
t
h
en sw
i
tc
h
b
ac
k
to t
h
e
HDMI
source
.
R
eset t
h
e accessory
d
ev
i
ce an
d
t
h
e
TV.
T
urn on t
h
e
TV.
Select the HDMI channel
.
T
urn on t
h
e accessor
y
d
ev
i
ce
.
Whil
e t
h
e
TV
an
d
t
h
e accessory
d
ev
i
ce are powere
d
on, unp
l
ug e
i
t
h
e
r
end of the HDMI cable and then reinsert the cable
.
No sound is detected from
t
he PC usin
g
PC in
p
ut
j
ack
.
An audio cable is not connected
.
Connect an audio cable to the PC / HDMI 4 AUDIO IN on the TV
.
P
ress
SOURCE
on the remote control, and select the PC source.
E
N
o
pi
cture or soun
d
i
s
d
etected from the PC usin
g
HDMI 4 in
p
ut
j
ack
.
An incorrect HDMI in
p
ut
j
ack is connected or an audio cable is not
c
onnecte
d.
Connect a HDMI-DVI cable to the HDMI 4 input jack on the TV
.
Connect an audio cable to the PC / HDMI 4 AUDIO IN on the TV
.
P
ress
S
OURC
E
on the remote control
,
and select the HDMI 4 source
.
TV
d
oes not respon
d
to
th
e remote contro
l.
B
atter
i
es are
i
nsta
ll
e
d
i
ncorrect
l
y, or
l
ow
b
attery powe
r
.
E
nsure t
h
at you are us
i
ng t
h
e
TV
remote contro
l.
E
nsure t
h
at t
h
e
b
atter
i
es are
i
nserte
d
correct
ly
an
d
d
o not nee
d
to
b
e re
pl
ace
d.
Remove the AC
p
ower cord from the
p
ower socket outlet, wait 60
seconds and reconnect the AC
p
ower cord
.
Th
e p
i
cture
i
s
di
storte
d,
stretc
h
e
d
out
,
or
h
as
bl
ac
k
b
ars on t
h
e s
id
e or top
.
Broadcast video format
.
P
ress FORMAT on t
h
e remote contro
l
to se
l
ect t
h
e
b
est
pi
cture
format
.
For some accessor
y
devices, the
p
icture format must be set in the
accessor
y
d
ev
i
ce
.
Th
e
pi
cture
i
s most
ly
re
d
an
d
g
reen, or t
h
e
pi
cture
m
i
sses re
d
w
h
en connecte
d
t
o an accessor
y
d
ev
i
ce v
i
a
com
p
onent ca
bl
es
.
Insecure / incorrect connection
.
E
nsure a
ll
t
h
e connect
i
ons are ma
d
e accor
di
n
g
to t
h
e co
l
or co
d
e
.
P
us
h
t
h
e component ca
bl
es a
ll
t
h
e way
i
nto t
h
e
YPbP
r soc
k
ets on t
h
e
TV.
N
o p
i
cture or soun
d.
N
o p
i
cture or soun
d
- ensure you
h
ave se
l
ecte
d
t
h
e correct c
h
anne
l.
I
ncom
pl
ete c
h
anne
l
i
nsta
ll
at
i
on
.
If the TV receives channels via an AV connection
,
set the TV to the
c
orrect source
i
n
p
ut
.
If the TV is connected directl
y
to the wall via a coaxial connection
,
p
erform the auto
p
ro
g
ram a
g
ain
.
N
o soun
d
on t
h
e
TV
l
ou
d
spea
k
e
r
.
V
o
l
ume
l
eve
l
i
s set to zero -
i
ncrease t
h
e vo
l
ume
.
Sound is muted -
p
ress
MUTE
on t
h
e remote contro
l.
Audio cable is not connected - for AV connection
,
ensure that the
A
udio L/R cable is connected as described in Connecting your devices
.
(See ‘Connecting your devices’ on page 39.) If you use a component
c
a
bl
e, ensure t
h
at you
h
ave not crosse
d
t
h
e re
d
au
di
o ca
bl
e w
i
t
h
t
h
e
re
d
v
id
eo ca
bl
e
.
Audio output setting for the accessory device is incorrect. For HDMI
c
onnect
i
ons, some accessory
d
ev
i
ces
h
ave an
HDMI
au
di
o output
setting that must be turned on for HDMI to HDMI connections
.
C
heck i
f
[
Soun
d
]
>
[
TV Speaker
s
]
>
[
Of
f
]
ff
i
s set to
[
On
]
.
N
o soun
d
w
ill
b
e out
p
ut w
h
en
[
TV Speaker
s
]
i
s set to
[
O
f
f
]
ff
.
B
a
d
p
i
cture qua
li
ty w
i
t
h
a
c
oax
i
a
l
connect
i
on
.
Standard definition channels are not as clear as high definition channels
- connect t
h
e
d
ev
i
ces v
i
a component or
HDMI
ca
bl
es
.
Cannot control your TV
an
d
connecte
d
d
ev
i
ces w
i
t
h
o
ne remote contro
l.
Confirm that the connected devices are EasyLink compliant and are
connected to your TV via an HDMI cable. Not all brands of devices
suc
h
as
Bl
u-ray
Di
sc p
l
ayers use t
h
e same system as
Phili
ps
E
asy
Li
n
k.
O
ther brands might not work with Philips EasyLink
.
F
older or files stored on
DLN
A
home media serve
r
are not
di
sp
l
aye
d
i
n t
h
e
file list or cannot be
p
la
y
ed
b
ac
k.
C
heck the settin
g
on
y
our home media serve
r
.
(Refer to the user manual of the home media server.)
C
heck the network connection and settin
g
s
.
C
annot use Netflix feature
.
N
etflix is available only in the United States
.
C
heck if the network connection is properly made
.
Vi
s
i
t www.netflix.com/Phili
ps
on
y
our PC and become a Netflix
mem
b
e
r
.
C
annot add movies or TV
ep
i
so
d
es to t
h
e
I
nstant
Q
ueue
.
Vi
s
i
t www.netflix.com on your PC
.
C
annot use VUDU feature
.
V
UDU is available only in the United States
.
C
heck if the network connection is properly made
.
C
annot rent or buy
movies / TV episodes on
VUDU.
Y
ou need to activate the VUDU account. (Refer to page 17.)
L
og
i
nto your account at
h
ttp://my.vudu.com an
d
c
h
ec
k
your payment
i
nformation
.
T
he
p
icture
q
ualit
y
o
f
streamin
g
movie
(
Netflix
,
Fil
m
F
res
h,
Bl
oc
kb
uster o
r
V
UDU
)
is
p
oo
r
.
C
heck the s
p
eed of
y
our internet connection. You need s
p
eeds of at
l
east 8 Mb
p
s to this
p
la
y
er for hi
g
h
q
ualit
y
uninterru
p
ted
p
la
y
back
.
S
treaming movie (Netflix
,
Fil
m
F
res
h,
Bl
oc
kb
uste
r
or VUDU
)
often sto
p
s
or starts buffering during
pl
a
yb
ac
k.
C
ontact your internet service provider to troubleshoot your internet
connection for speed and line quality. Consistent line quality and speed
are ver
y
im
p
ortant for internet video
p
la
y
back
.
Even though the speed o
f
th
e
i
nternet connect
i
on
i
mproves
d
ur
i
ng p
l
ay
b
ac
k,
t
he picture quality of Netflix
stream
i
ng mov
i
e
d
oes not
i
mprove
.
Th
e p
i
cture qua
li
ty
d
oes not c
h
ange
d
ur
i
ng p
l
ay
b
ac
k.
T
he picture quality differs depending on the speed of internet
connection at the time of loading
.
C
annot use Film Fresh /
Blockbuster feature
.
F
ilm Fresh / Blockbuster is available only in the United States
.
C
heck if the network connection is
p
ro
p
erl
y
made
.
Vi
s
i
t htt
p
://filmfresh.roxionow.com
/
(Film Fresh) or
/
htt
p
://www.blockbuster.com
(
Blockbuster
)
on
y
our PC and create an
accoun
t.
C
annot use Pandora
feature
.
C
heck if the network connection is properly made
.
P
andora is available only in the United States
.
Y
ou must create a
P
an
d
ora account an
d
act
i
vate t
hi
s un
i
t
.
(Refer to ‘Activating Pandora’ on page 19.)
T
he audio of internet radio
stat
i
on
i
nterru
p
te
d.
v
T
uner server, stat
i
on or t
h
e
i
nternet connect
i
on
i
s
b
us
y.
T
he bit rate of the station is hi
g
h
.
C
annot connect to the
n
etwor
k.
C
heck if the Ethernet cable connection is
p
ro
p
erl
y
made
.
T
urn on t
h
e mo
d
em or
b
roa
db
an
d
route
r
.
C
heck the network settin
g
s
.
C
heck if the broadband router and/or modem is correctly connected
.
C
annot connect to the
n
etwork while m
y
PC is
connecte
d
to t
h
e networ
k.
C
heck the content of
y
our internet service contract to see if
y
ou
r
i
nternet Service Provider
p
revents multi
p
le terminals connectin
g
at the
same t
i
me
.
C
annot
p
la
y
back internet
ra
di
o
.
C
heck if the network connection is
p
ro
p
erl
y
made
.
C
heck the firewall settin
g
of the modem or route
r
.
F
or some stat
i
ons,
pl
a
yb
ac
k
i
s not ava
il
a
bl
e on t
hi
s un
i
t
.
T
he quality of the internet
ra
di
o au
di
o
i
s
p
oor or no
i
se
occurs durin
g
p
la
y
back o
f
i
nternet stat
i
on
.
The bit rate of the station is low
.
C
annot use the wireless
connect
i
on
.
C
heck if the Wireless LAN Access Point (AP) (e.g. wireless router) is
or
i
ente
d
proper
l
y or not p
l
ace
d
too c
l
ose
b
etween t
h
em
.
O
nce you have activated the wireless connection please wait 30
seconds for the connection to be established after turning on the unit
,
before trying to access network features such as Net TV
.
C
annot get into the
P
C's screen even the Philips
Wireless MediaConnect is
l
aunc
h
e
d.
T
he start up screen (PHILIPS logo with spinning circle) keep
d
isplaying until the unit found the PC that is running Philips Wireless
MediaConnect
.
Make sure if the network connection is connected properly
.
C
heck if
y
our PC runs Phili
p
s Wireless MediaConnect
.
Make sure
y
our TV and PC are connected on the same network
.
I have a 1.8GHz CPU but
MediaConnect does not
work on my PC
.
F
or smooth operation of your PC while Philips MediaConnect is
running you need a mainstream dual core processor from Intel or AMD
.
Intel : Core2Duo or Core i3/5/7 @ 1.8GHz or hi
g
he
r
.
A
MD : Athlon II X2, Turion II Dual-Core or Phenom X2
@
2GHz o
r
high
e
r
.
Downloading an electronic copy
T
o o
b
ta
i
n an
e
lectronic co
py
of this manual
:
1
P
o
i
nt
y
our
b
rowser to www.
p
hili
p
s.com/su
pp
or
t
2 Choose your country of location
.
3
Enter the model number or a keyword in the
“
Find your product
”
fi eld. Alternatively, you can browse the catalog
.
4
Click the descri
p
tion or model
.
5
Under Product support, click
“
User manuals
”.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at
www.philips.com/suppor
t
If the problem remains unresolved, contact the Customer Support
C
enter in
y
our countr
y.
Warning
•
Do not attem
p
t to re
p
air the TV
y
ourself. This ma
y
cause severe in
j
ur
y
, irre
p
arable
d
ama
g
e to
y
our
TV
or vo
id
y
our warrant
y.
Note
•
Please have available
y
our TV model and serial number before contactin
g
us. These
numbers are available on the back and side of
y
our TV, as well as on the
p
acka
g
in
g.