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For further assistance, call the customer support service in your country.
- To obtain assistance, contact Philips customer care center;
In the U.S.A., Canada, Puerto Rico, or the U.S. Virgin Islands 1 866 309 5962
Enter below the model and serial numbers located on the left side and the rear of the TV cabinet.
Model :
Serial :
Category Problem Tip
Network Cannot connect the
network.
• Check if your router and/or modem is
properly connected.
• Check if the Ethernet cable connection
between the TV and your router or modem
is properly secured.
• Power cycle the router and/or modem.
• Check your network settings.
Picture Power is on but screen
image is off.
• Check if the connection for your source
device is properly secured.
• Check if the correct input is selected by
pressing w (INPUTS).
• Verify that your HDMI mode, for the input
selected matches the resolution output of
your source device.
Change source input until you have
picture and sound.
Performance Remote response is
delayed or sluggish during
initial use.
• Your television is automatically,
downloading and installing the latest
applications, for the best user experience.
• During this time, you may experience
a delayed response from your remote.
Upon successful installation, your remote
will operate normally.
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General
Weight and Dimensions
