Chapter 8 Troubleshooting
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This chapter lists some of the problems you may experience with your device and possible solutions
to those problems.
Question: Why isn’t my device turning on? The backlight on the buttons does not light.
Answer: If you are using AC power:
- Check the outlet and verify that the device is properly plugged in.
- Make sure there is power available at the outlet and that the AC power cord is connected
correctly to the power supply and the power supply cord is securely connected to the
device’s power inlet.
If you are using an external power source:
- Make sure your DC power cord and battery adapter cable connections are secure.
- Check your battery. It may need recharged or replaced.
- If the problem persists, check the DC cord’s fuse following the instructions supplied with
your DC cord. The fuse may need to be replaced.
If the problem still occurs, contact your home care service provider.
Question: Why isn’t the airow turning on?
Answer: Make sure the device is powered correctly.
- Verify that you are not in Standby mode. The airow remains o while in Standby.
- Press the Therapy button to ensure that therapy is on.
- If problem persists, contact your home care service provider for assistance.
8. Troubleshooting
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