If none of these tips solved your issue then please contact us for further assistance.
For toothbrushes compatible with the Sonicare App
Your toothbrush gets software updates when connected to the app. This happens through
firmware updates. Some of these updates improve charging capability.
Follow these steps to check if you have the latest firmware installed on your toothbrush
handle:
Update (or download) the latest version of the Philips Sonicare app from the App Store or
Google Play.
Open the Philips Sonicare app
Tap on the menu icon in the top left corner
Go to "My Products"
Select your toothbrush
Select "Handle update" to see if any updates are available
If you have updates available, please update the firmware of your handle by following the
instructions from the Philips Sonicare app.
If none of these tips solved your issue then please contact us or try our troubleshoot
assistant for further support.
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