Toothbrush is not charged
If this is a new toothbrush and it is your first time trying to connect to the app, ensure that the
toothbrush handle is fully charged.
Bluetooth is not on or pairing
Check to see if the Bluetooth on your smartphone is turned on before opening the Sonicare
App. If not, go to the settings on your smartphone to turn on Bluetooth.
If it still does not connect, try to reset your Bluetooth network on your smartphone. Use below
steps to clear the cache of your Android or iPhone device:
Clear Bluetooth cache on Android
1. Go to Settings
2. Select "Application Manager"
3. Press "More" or the 3 dots in the upper right corner
4. Select "Show system apps"
5. Select "Bluetooth" or "Bluetooth share"
6. Select Storage
7. Tap "Clear Cache"
8. Restart your phone
9. Try to connect again following the steps on the Sonicare App
Clear Bluetooth cache on iOS
1. Go to "Settings"
2. Select "Bluetooth"
3. Make sure that Bluetooth is on
4. Under "my devices" tap the "info" icon next to the toothbrush
5. Select "Forget this device"
6. Try to connect again following the steps on the Sonicare App
Other devices are interfering
Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may
interfere with the Bluetooth pairing.
If these solutions did not solve the issue, please contact us for further assistance.
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