4.
4. Service Flow Chart
Start
A
(Verification
Test)
Is it a
Hardware
problem ?
Upgrade to latest
Firmware
Is it a known
complaint ?
Is Firmware
solution
available
?
Yes
No
Yes
No
Yes
No
Is the
complaint
solved
?
Return set to Customer with
Report on action done
Ye
s
No
Is the
complaint
documented ?
Yes
No
Service W/S to contact the Trade /
Customer to work out an action plan
.
Examples
:
- explain them that the Firmwar
e
solution is not ready
- Upgrade disc will be send to them th
e
moment a solution is ready
- etc.
Does the set
pass the
Dealer Test ?
Pass
Fail
Perform built-in Dealer Test
(Press & hold Play button on Front Panel
down + Power-up the set)
Send refurbished set from pool
stock to Trade / customer
- Attached Defect Description Report
and Proof of Purchase.
- Pack defective set
- Store defective set for pick-up
To Next Page
Loading...
