Service Modes, Error Codes and Fault Finding
EN 23EM5A P/M 5.
the 'CURSOR LEFT' and 'CURSOR RIGHT' keys on the
RC-transmitter after pressing the 'MENU' button and
selecting 'SOUND' and 'HEADPHONE VOLUME'.
• ‘Dolby’ Indicates whether the received transmitter
transmits Dolby sound ('ON') or not ('OFF'). Attention: The
presence of Dolby can only be tested by the software on
the Dolby Signalling bit. If a Dolby transmission is received
without a Dolby Signalling bit, this indicator will show 'OFF'
even though a Dolby transmission is received.
• ‘Surround Mode’ Indicates the by the customer selected
surround mode (or automatically chosen mode). In case
the set is a Non-Dolby set there will be displayed '0'. If it is
a Dolby-set then is displayed: 'Stereo', '3 Stereo', '3D
Surround', 'Dolby Pro Logic', 'Dolby Digital', 'Hall' or 'MPEG
Multi-channel'. These settings can be influenced after
pressing the 'MENU' button and selecting 'SOUND' and
'SOUND MODE'. It can also have been selected
automatically by signalling bits (internal software).
• ‘Tuner Frequency’ Indicates the frequency the selected
transmitter is tuned to. The tuner frequency can be
changed via the 'CURSOR LEFT' and 'CURSOR RIGHT'
keys for fine tune after opening the installation menu and
selecting 'INSTALL' and 'MANUAL INSTALL'.
• ‘Front L Trim’ Indicates the difference between main
volume and volume of front left speaker. Change via:
'MENU', 'SETUP', 'SPEAKERS', and 'FRONT LEFT
VOLUME'. The value can vary from '-10' to '+10'
• ‘Front R Trim’ Indicates the difference between main
volume and volume of front right speaker. Change via:
'MENU', 'SETUP', 'SPEAKERS', and 'FRONT RIGHT
VOLUME'. The value can vary from '-10' to '+10'
• ‘Digital Option’ Gives the selected digital mode, '100 HZ',
'Digital Scan', 'Natural Motion', 'Double Lines', or 'Pixel
Plus'. Change via 'MENU', 'PICTURE', 'DIGITAL
OPTIONS'.
• ‘Centre Trim’ Indicates the difference between main
volume and volume of centre speaker. Change via:
'MENU', 'SETUP', 'SPEAKERS', and 'CENTRE VOLUME'
(not available when 'Surround Mode' is set to 'STEREO' or
'HALL'). The value can vary from '-10' to '+10'
• ‘TV System’ Gives information about the video system of
the selected transmitter.
– BG: PAL BG signal received.
– DK: PAL DK signal received.
– I: PAL I signal received.
– L/La: SECAM L or L’ signals received.
Customer Service Menu 3
•‘Balance’ Indicates the balance settings, between '-50' and
'+50'. Change via 'MENU', 'SOUND', and 'BALANCE'. Not
applicable for Dolby Pro Logic sets.
•‘Centre mode’ Indicates if centre mode is set 'ON' or 'OFF'.
When centre mode is on, all TV speakers are used as one
centre speaker. Change Centre mode via 'MENU',
'SETUP', 'SPEAKERS', and 'CENTRE MODE'.
•‘DNR’ gives the selected DNR setting (Dynamic Noise
Reduction), 'OFF', 'MINIMUM', 'MEDIUM', or 'MAXIMUM'.
Change via 'MENU', 'PICTURE', 'DNR'
• ‘Noise figure’ gives the noise ratio for the selected
transmitter. This value can vary from 0 (good signal) to 127
(average signal) and to 255 (bad signal).
• ‘Source’ indicates which source is used and the signal
quality of the selected source. Source: 'TUNER', 'EXT1',
'EXT2', 'EXT3', 'EXT4', or 'SIDE'. Signal Quality: 'VIDEO/
STEREO', 'VIDEO/NICAM', 'VIDEO/SPDIF', 'S-VIDEO/
STEREO', 'S-VIDEO/NICAM', 'S-VIDEO/SPDIF', 'RGB/
STEREO', 'RGB/SPDIF', '480P/STEREO', '576P/
STEREO' or '1080i/STEREO'.
• ‘Audio System’ Gives information about the audio system
of the selected transmitter: 'Analogue Mono', 'Analogue
Stereo', 'PCM 2/0', 'DD 1/0', 'DD 2/0 LtRt', 'DD 2/0 L0R0',
'DD 2/1', 'DD 2/2', 'DD 3/0', 'DD 3/1', 'DD 3/2', 'DD 1+1',
'MPEG 1/0', 'MPEG 2/0', 'MPEG 2/0 LtRt', 'MPEG 2/1',
'MPEG 2/2', 'MPEG 3/0', 'MPEG 3/1', 'MPEG 3/2', 'MPEG
1+1' or 'MPEG 2+2'.
• ‘Tuned bit’ Gives information about the tuning method of
the stored pre-set. If a channel is found via 'automatic
installation', you will see the value 'Off'. When you change
this (automatically found) frequency via 'fine tune'
adjustment (installation menu - manual installation), the
displayed value will change to 'On'. Therefore, when you
see the value 'On' in this line, it is an indication that the
received channel is a non-standard signal (e.g. of a VCR).
• ‘Surround Speakers’ Indicates if the surround speakers
are set 'ON' or 'OFF'. Change via 'MENU', 'SETUP',
'SPEAKERS', and 'SURROUND SPEAKERS'.
• ‘On Timer’ Indicates if the 'On Timer' is set 'ON' or 'OFF'
and if the timer is 'ON' also displays start time, start day and
program number. Change via 'MENU', 'TV', 'FEATURES',
and 'ON TIMER'.
• ‘Preset Lock’ indicates if the selected preset has a child
lock: 'LOCKED' or 'UNLOCKED'. Change via 'MENU', 'TV',
'FEATURES', 'CHILD LOCK', and 'CUSTOM LOCK'.
Customer Service Menu 4
• ‘Child Lock’ Indicates the last status of the general child
lock: 'UNLOCK', 'LOCK', or 'CUSTOM LOCK'. Change via
'MENU', 'TV', 'FEATURES', 'CHILD LOCK', and 'LOCK'.
• ‘Age Lock’ Indicates the last status of the EPG rating for
child lock: 'OFF', '4 years', '6 years', '8 years', '10 years', '12
years', '14 years' or '16 years'. This is only displayed if child
lock is set to 'CUSTOM LOCK'
• ‘Lock After’ Indicates at what time the child lock is set:
'OFF' or e.g. '18:45' (lock time). This is only displayed if
child lock is set to 'CUSTOM LOCK'
• ‘Category Lock’ Indicates the last status of the EPG
theme childlock: 'MOVIES', 'NEWS', 'SHOWS', 'SPORTS',
'CHILDREN', 'MUSIC', 'CULTURE', or 'SERIES'. This is
only displayed if child lock is set to 'CUSTOM LOCK'. It is
possible that more than one value is shown.
• ‘Program Category’ Indicates the theme of the selected
transmitter: 'MOVIES', 'NEWS', 'SHOWS', 'SPORTS',
'CHILDREN', 'MUSIC', 'CULTURE', or 'SERIES'.
• ‘SW Code 1’ Not applicable.
• ‘SW Code 2’ Not applicable.
• ‘TV Ratings Lock’ Only applicable for US.
• ‘Movie Ratings Lock’ Only applicable for US.
• ‘V-chip TV Status’ Only applicable for US.
Customer Service Menu 5
• ‘V-chip Movie Status’ Only applicable for US.
• ‘Options 1’ Gives the option codes of option group 1 as set
in SAM (Service Alignment Mode).
• ‘Options 2’ Gives the option codes of option group 2 as set
in SAM (Service Alignment Mode).
SW Event-log
This item contains 'software event logging' information that can
be delivered to the development centre on special request.
How to exit CSM
Use one of the following methods:
• After you press a key on the RC-transmitter (with exception
of the 'CHANNEL', 'VOLUME' and digit (0-9) keys), or
• After you switch the TV-set “OFF” with the mains switch.
5.3 Problems and Solving Tips (related to CSM)
Note: Below described problems are all related to the TV
settings. The procedures to change the value (or status) of the
different settings are described above. New value(s) are
automatically stored.
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