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Problem Possible cause Solution
The outside of the
appliance becomes
hot during use.
The heat inside
radiates to the
outside walls.
This is normal. All handles and
knobs that you need to touch
during use stay cool enough to
touch.
The pan, the basket, and the inside
of the appliance always become
hot when the appliance is switched
on to ensure the food is properly
cooked. These parts are always too
hot to touch.
If you leave the appliance switched
on for a longer time, some areas get
too hot to touch. These areas are
marked on the appliance with the
following icon:
As long as you are aware of the hot
areas and avoid touching them, the
appliance is completely safe to use.
My home-made
fries do not turn
out as I expected.
You did not use the
right potato type.
To get the best results, use fresh
oury potatoes. If you need to store
the potatoes, do not store them in
a cold environment like in a fridge.
Choose potatoes whose package
states that they are suitable for
frying.
The amount of
ingredients in the
basket is too big.
Please do not overll the basket.
Certain types of
ingredients need to
be shaken halfway
through the
cooking time.
The fuller the basket the more
frequent shaking is recommended.
The Airfryer does
not switch on.
The appliance is not
plugged in.
Check if the plug is inserted in the
wall outlet properly.
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