Philips Lumea Advanced BRI921/00 - Troubleshooting

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Troubleshooting
Problem Possible cause Solution
It is normal for the device and
adapter to become warm (but
not too hot to touch) during
use.
Use the device in a slightly cooler
environment and/ or let it cool down
before continuing use.
The fan is not working. Check if the attachment is well connected.
Clean the connectors on the attachment if
needed. In case the attachment is well
connected and it is possible to produce
flashes with the device, contact the
Consumer Care Center in your country,
your Philips dealer or a Philips service
center.
The device/adapter becomes
warm during use.
The cooling airflow of the fan is
blocked by hands or a towel.
Make sure the cooling airflow of the fan is
unblocked.
When I place the device on
the skin, it does not release a
flash. The 'READY to flash'
light blinks orange.
Your skin tone in the area to be
treated is too dark.
Treat other body areas with lighter skin
tones with Lumea.
The 'READY to flash' light
blinks orange and all
5intensity lights blink as
well.
The device needs to be reset. To reset the device, take the plug out of the
socket, wait for 30 minutes to let the device
cool down. The device should function
normally again. In case it does not work
again, contact the Consumer Care Center in
your country.
The 'READY to flash' light
does not light up white.
The device is not completely in
contact with your skin.
Place the device at a 90-degree angle on
the skin so that the integrated safety
system is in contact with your skin.
The light exit window or the
skin tone sensor is dirty.
Clean the light exit window and the skin
tone sensor carefully.
The device produces a
strange smell.
You have not removed the
hairs on the area to be treated
properly. These hairs may get
burned and can cause the
smell.
Pretreat your skin before you use Lumea.
The device does not flash,
the fan is not switched on
and all 5intensity lights
blink.
The attachment is not attached
properly.
Make sure you attach the attachment
completely. If necessary, clean the
electronic contacts on the attachment.