Philips NA351 - Troubleshooting

11ENGLISH
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem Possible cause Solution
The outside of the
appliance becomes
hot during use.
The heat inside radiates to
the outside walls.
This is normal. All handles and knobs that you
need to touch during use stay cool enough to
touch.
The pan, the frying insert, and the inside of
the appliance always become hot when the
appliance is switched on to ensure the food is
properly cooked. These parts are always too
hot to touch.
If you leave the appliance switched on for a
longer time, some areas get too hot to touch.
These areas are marked on the appliance with
the following icon:
As long as you are aware of the hot areas
and avoid touching them, the appliance is
completely safe to use.
My home-made fries
do not turn out as I
expected.
You did not use the right
potato type.
To get the best results, use fresh oury
potatoes. If you need to store the potatoes, do
not store them in a cold environment like in a
fridge. Choose potatoes whose package states
that they are suitable for frying.
The amount of ingredients
in the pan is too big.
Follow the instructions in chapter “Making
home-made fries” to prepare home-made
fries.
Certain types of ingredients
need to be shaken halfway
through the cooking time.
Follow the instructions in chapter “Making
home-made fries” to prepare home-made
fries.
The Airfryer does not
switch on.
The appliance is not
plugged in.
Check if the plug is inserted in the wall outlet
properly.
Several appliances are
connected to one outlet.
The Airfryer has a high wattage. Try a dierent
outlet and check the fuses.
I see some peeling
o spots inside my
Airfryer.
Some small spots can
appear inside the pan of
the Airfryer due to the
incidental touching or
scratching of the coating
(e.g. during cleaning with
harsh cleaning tools and/
or while inserting the frying
insert).
You can prevent damage by lowering the
frying insert into the pan properly. If you insert
the frying insert at an angle, its side may knock
against the wall of the pan, causing small
pieces of coating to chip o. If this occurs,
please be informed that this is not harmful as
the materials used are food-safe.